Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2004 and is a close-knit team of four backed by over 36 years of experience with State Farm. Before becoming an agent, I worked in auto claims at the corporate level, which helped shape a strong understanding of how to best support our customers.

I’m a graduate of Rutgers University, married with two kids, and enjoy spending time outdoors and traveling.
We stay actively involved in the community, especially supporting youth-focused initiatives like back-to-school drives, holiday events, and career day programs.

For our team, we offer PTO, health, dental, and vision insurance, disability and life insurance, a 401(k), and a strong focus on work-life balance.

Our office culture is energetic, fun, and team-oriented. We enjoy working together and regularly have office outings to stay connected. We’re looking for someone who is people-focused, brings great energy, and thrives as part of a collaborative team.

ROLE DESCRIPTION:
Lisa Craddock - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.