Senior Twilio, Acqueon, Full stack developer

Job Title

Full-stack application development experience - 5+ years of experience. Hands-on writing code, hands-on writing code must be the primary duty of most recent position

Able to make progress in a fast-paced environment with little oversight

Strong verbal/written communication & facilitation skills.

Strong analytical and problem-solving abilities.

Ability to understand complex architectures and be comfortable working with multiple teams

Strong work ethic and a team player

Ability to conduct performance analysis, capacity management and troubleshoot large-scale distributed systems

Enthusiasm toward technology, passionate continual learner

Constantly looking for better ways of solving technical problems and designing the solution, not afraid of challenging the status quo

Agile (scrum) experience.

Required skills:

Full stack dev that also has IVR experience specifically with Twillio/Flex and Acqueon – IVR Specialist is a priority

Web-services, 3rd party APIs, tools like Postman, SoapUI & Fiddler

C#, Entity Framework, Substantial SQL experience

WEB API, RESTful services

Working knowledge Git or similar version-control software

Familiar with production Azure DevOps environments

Unit and Integration Testing

Understanding of SOLID design principles & secure coding practices

Preferred Skills:

Angular 9+, React, Ember.js

Oracle database experience, solid understanding of SQL tuning, indexing & query costs

Preferred to work from Allentown PA, In person to client place

Occasionally Hybrid

Working in EST time zone

Additional JD:

• 7+ years in Twilio IVR and solutions, Development, and support skills in Twilio IVR products- Twilio flex, Full stack development on Twilio flex and IVR.

• 7+ years of telecom experience required. For example, you have implemented, deployed and/or maintained/supported Avaya/Cisco/OpenVBX/or similar platforms of significant size.

• The time management skills to handle a large volume of tickets while maintaining high Customer Satisfaction and meeting SLA targets

• Demonstrated technical background and application

• Demonstrated history of customer focus and empathy

• Ability to diplomatically address customer concerns and provide feedback

• Expert level knowledge of IP Telephony protocols is required

• A firm understanding of the technology stacks common to the Web ecosystem

• A demonstrated history of creating non-trivial applications in Java,. Net, Ruby, Python, PHP, JavaScript or some other modern, general purpose programming language; Much of Twilio s functionality is exposed as REST APIs

• You are good at and enjoy debugging other people s code.

• Solid understanding of computer networking

• Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties

• You hold a Bachelor s degree or have equivalent work experience (5+ years industry experience in a similar role)

• Demonstrated ability to make teams better

• Experience working with team members in different geographic locations and time zones.

• Demonstrated ability to mentor and coach other members of the team in technical and process aspects of their jobs.

• Twilio operates a 24/7 support model so the ability to work weekends and holidays (as needed) may be required.