Medical Office Receptionist

Job Description Job Description Ocularist Office / Insurance Coordinator & Receptionist Company: Erickson Laboratories Location: Seattle, WA Job Type: Full-Time Pay: $24.00 per hour Position Overview Erickson Laboratories is a small, specialized medical practice seeking an experienced, personable, compassionate, and highly organized Office / Insurance Coordinator & Receptionist to join our team. This role is ideal for someone who thrives in a patient-focused healthcare environment, communicates effectively, and takes initiative without requiring constant supervision. As the first point of contact for our patients—many of whom have low vision or blindness—you will play a vital role in providing exceptional service and supporting our clinical team. If you are dependable, detail-oriented, and enjoy helping a medical office operate efficiently, we encourage you to apply. Key Responsibilities Insurance & Administrative Coordination Request prior authorizations and prescriptions for upcoming services and appointments Maintain patient demographics and prosthetic eye information within the electronic practice management system Send and receive medical records, correspondence, and documentation via phone, email, mail, and fax Prepare patient receipts, letters, and basic reports using standard office software Monitor office supplies and notify management when reordering is needed Scheduling & Reception Schedule, confirm, and manage patient appointments Maintain cancellation and waitlists while filling schedule openings promptly Answer incoming calls and route messages appropriately Welcome patients and visitors in a professional and friendly manner Check patients in and coordinate communication with providers regarding patient readiness Patient Assistance Escort patients safely between the waiting room, examination rooms, restroom, and building lobby Assist patients with low vision or blindness as needed Provide wheelchair assistance when necessary Prepare and sanitize examination rooms after each patient visit Additional Duties Travel to the Tacoma satellite office once per month Support daily office operations and assist with additional administrative tasks as needed Qualifications Previous experience in a medical office, healthcare administration, insurance coordination, reception, or related role preferred Strong multitasking abilities in a busy healthcare environment Exceptional attention to detail and organizational skills Self-motivated with the ability to work independently Excellent verbal and written communication skills Professional, compassionate, and patient-focused demeanor Strong problem-solving abilities Ability to work collaboratively in a small team environment Proficiency with Microsoft Word, Excel, and general computer applications Ability to learn new software and systems quickly What Makes You a Great Fit Friendly, empathetic, and professional Reliable and dependable Proactive and able to identify needs before being asked Comfortable interacting with patients who have specialized medical needs Committed to providing exceptional patient experiences Adaptable and capable of balancing multiple priorities Why Join Erickson Laboratories? Meaningful work supporting patients with specialized ocular prosthetic needs Supportive and close-knit team environment Opportunity to make a direct impact on patient care and office success Consistent daytime work schedule A workplace where initiative, reliability, and compassion are highly valued Paid Time Off & Office Closures Employees enjoy paid time off during major office closures and holidays, including: New Year's Day Memorial Day Independence Day (July 4th) Labor Day Thanksgiving Christmas Join Erickson Laboratories and become part of a dedicated team providing exceptional care and support to patients throughout the Pacific Northwest. \nCompany Description Erickson Laboratories, Inc., is located in beautiful Downtown Seattle. We are a small company with a long history of creating custom ocular prosthetics for pediatrics and adults who have lost an eye or eyes to disease, accident, enucleation or evisceration. We custom fabricate: Ocular prosthetics, Scleral cover shells, and Therapeutic conformers. We focus on restoratively serving patients in a positive, caring and uplifting manner. Company Description Erickson Laboratories, Inc., is located in beautiful Downtown Seattle. We are a small company with a long history of creating custom ocular prosthetics for pediatrics and adults who have lost an eye or eyes to disease, accident, enucleation or evisceration. We custom fabricate: Ocular prosthetics, Scleral cover shells, and Therapeutic conformers. We focus on restoratively serving patients in a positive, caring and uplifting manner.