TxDMV - Customer Service Representative (Houston - South)

Customer Service Representative (Houston - South)

Organization: Texas Department of Motor Vehicles

Primary Location: Texas-Meadows Place

Work Locations: VTR Houston South RSC 11720 West Airport Blvd, Meadows Place, TX 77477

Job: Office and Administrative Support

Employee Status: Regular

Schedule: Full-time

Standard Hours Per Week: 40.00

Travel: Yes, 25% of the Time

State Job Code: 0140

Salary Admin Plan: A

Grade: 19

Salary (Pay Basis): $4,020.34-$4,020.34 (Monthly)

Number of Openings: 2

Overtime Status: Non-exempt

General Description: Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. Provides highly advanced customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration Division (VTR), Houston South Regional Service Center. Work involves providing customer service to the public and stakeholders related to vehicle title and registration activities; handling, preparing and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules and regulations; issuing commercial registration in accordance with the International Registration Plan (IRP). Work requires contact with governmental agencies, elected officials and extensive contract with the public. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment and performs administrative duties in the absence of leadership.

Essential Duties: Provides quality customer service to the public, county tax offices and various industry stakeholders regarding title and registration application requests and customer inquiries for information, services, policies, procedures, law, rules and regulations Processes apportioned registration in person, by telephone and through the Texas International Registration Plan (TxIRP) online application. Assists and trains peers, carriers and service providers with apportioned registration, compliance audits and use of the TxIRP online application. Communicates with and assists the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence. Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers. Assists regional office leadership with coordinating, planning and monitoring work status and daily operation activities. Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents. Makes requests to suspend and revoke motor vehicle records. Researches information from manuals, electronic resources, rules and law to resolve highly advanced customer service problems, and collaborates with other agencies and divisions to provide information and services to external and internal customers. Maintains highly advanced specialized expertise in TxDMV laws, rules, regulations, policies / procedures to issue temporary registration and NAFTA permits; authorize refunds and corrected title requests; and issue credit fee vouchers, bonded title letter Leads, coordinates and participates in team meetings to contribute to the development of best practice procedures. Supports the county tax office through on-site visits; communicates and interprets department policy and programs; reviews rules/regulations and conducts audit oversight. Conducts annual audit of accountable/non-accountable items for the county tax office. Provides RTS application support and assists with special projects. Travels to attend meetings, seminars and conferences. Develops and conducts training for government entities, various industry stakeholders and TxDMV-VTR personnel. Performs other job-related duties as assigned.

Marginal Duties: May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs. May be required to stand for short periods of time to make copies/faxes etc. May be required to kneel for short periods of time to replace printing ink cartridges. May require walking short distances to and from copier, fax, and to retrieve inventory.

Qualifications: Minimum Requirements Education Graduation from high school or equivalent. Experience Four (4) years' experience in a high-volume customer service or general office administration environment. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.) Additional Information Travel May travel up to 25% of the time. May include overnight travel. Travel by car and by plane. May require working extended hours and some evenings and weekends, as needed. Registration, Certification, and/or License A valid Class "C" driver's license is required. If you are not currently a Texas resident, you must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

Benefits: The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: Retirement Plan Paid Group Health & Life Insurance for employees Paid Holidays Paid Vacation Leave Paid Sick Leave Longevity Pay Dental Vision Dependent Optional Life Insurance Voluntary AD&D Insurance Dependent Health & Life Insurance Health & Dependent care flexible spending accounts Tuition Assistance Program

Qualified Employer: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program.

Job offers and continuation of employment are contingent upon: Proof of education and experience listed on the application Eligibility to work in the United States Satisfactory results from a pre-employment criminal history background check and driver's record check Compliance with Selective Service registration for males ages 18-25 Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.

Military: If selected for the position the following must be provided for proof of military employment preference: Veterans must provide form DD214 Surviving Spouse or Orphan must provide DD1300 or DD214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide. The Texas Veterans Commission provides helpful employment information.

An Equal Opportunity/Affirmative Action Employer: The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on View phone number on click.appcast.io.