REL Documentation Specialist

To support Navy Federal by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems. Works under general supervision with limited discretion. Develops alternate courses of action based on precedent or policy. Perform moderately complex/varied tasks with moderate impact and limited latitude.

Responsibilities:

Ensure project deliverables are documentation tasks met in accordance with customers' expectations, and timelines
Build and maintain relationships with team members, management, business units, key stakeholders and/or external contacts (vendors, etc.)
Conduct research and preparation of reference material, including writing, editing, formatting, and revising documentation to ensure clarity, accuracy, consistency, and usability for users of varying experience levels
Ensure effective management of projects from inception through implementation
Identify, communicate and resolve technical, tactical and operational project issues and risks
Maintain documentation library to ensure content is current, organized, and aligned with established style guidelines
Provide training to end users in the use of electronic manuals and reference material
Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations Administer and develop eNet content
Ensure clear, concise and effective communication of material
Interact with various sub-teams to determine user requirements and specifications
Organize policy and procedures according to set standards
Recommend strategy for communications
Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
Write online reference material, instructions and communications
Perform other duties as assigned

Qualifications:

Ability to work independently and in a team environment
Experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards
Experience in managing multiple priorities independently and/or in a team environment to achieve goals
Experience in researching, compiling, and documenting data, business processes, and workflow
Experience in working and participating in cross-functional, multi-dimensional teams and projects
Working knowledge of PC and web/internet-based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
Desired - Working knowledge of Navy Federal products, services, programs, policies and procedures
Basic database and presentation software skills
Basic skill capturing and translating processes and requirements into easily understood terms
Basic skill exercise initiative and using good judgment to make sound decisions
Basic verbal and written communication skills
Effective organizational, planning and time management skills
Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

Document Specialist
HTML

Editing OR Authoring