FR Lead Butler Coordinator

: Job Details

Description

POSITION SUMMARY:

Here at Nemacolin, our associates know to “Expect the Unexpected” - You have come across the career opportunity where entertainment and excitement are the . This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

Provide top of the line service to every guest. Compile and distribute relevant data regarding repeat guest by accessing information held in our POS systems, PMS notes, Seven Rooms, and Comment Cards. Accommodate guest needs and requests. Provide thorough information about all services, facilities, recreation, history, shopping, and local attractions. Make reservations for all dining (on and off site), recreation, and entertainment. Make transportation arrangements (plane, limo). Provide business services. Receive and dispatch telephone requests. Dispatch Butlers to perform their duties. Take requests and actively sell amenities. Pre-call all guests 24 hours prior to arrival. Maintain 5 star/ 5 diamond standards.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Train team and enforce quality standards every day.
• Greet all passing guests.

• Learn and use guest names.

• Answer Butler telephone and dispatch guest requests

• Provide verbal and written information on all services and facilities to each guest upon request.

• Make dining suggestions and reservations (on and off site).

• Assist with recreation reservations (golf, spa, tennis, equestrian, etc).
• Provide information on shopping services.

• Make travel arrangements for guests (including ground and air transportation).
• Provide business services for guests (fax, copies, typing, etc).

• Arrange for babysitting services.

• Fulfill VIP and special requests for products and services.
• Pre-call all guests prior to arrival.

• Complete knowledge of Host, Spa Soft, Medallia, Seven Rooms, Word, Excel and Outlook
• Other Job duties assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent
• Must be a high school graduate and at least 18 years of age.
• Demonstrate knowledge of local and historical attractions.
• Possess excellent communication and public speaking skills along with confidence in speaking. Must be outgoing, polite, courteous, and service oriented.
• Demonstrate understanding or willingness to understand luxury facilities and services (food, wine, etc).
• Enjoy problem-solving and be able to handle and stay calm in stressful situations.
• Must be organized and have a computer and typing knowledge.
• Customer-service oriented
• Excellent communication skills
• Must possess a valid driver's license.
• Must be able to speak English.
• Must be able to work flexible hours including nights, holidays and weekends.

This cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Why Work for Nemacolin?

Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rock—both recipients of the Forbes Travel Guide 2022 Awards—to the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits. At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards make Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help associates to develop the skills necessary to advance within our organization by offering competitive wages and a comprehensive benefits plan including:

• An attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental and vision insurance
• Long-term & short-term disability insurance
• Employee assistance program
• Educational assistance
• Local and resort discounts
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in the associate break areas

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement - At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles.
• Associate Recognition programs - Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests' expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.
• Mentoring and coaching programs - As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

AWARDS & ACCOLADES

Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.

ASSOCIATE REFERRAL PROGRAM

$1,000 Year-Round Referral Incentive - Receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days! Receive a second reward of $250.00 when the referred associate continues their employment for a total of 6 months! Receive a third award of $500.00 when an associate continues their employment for 1 year!

Seasonal Referral Incentive- Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days!

• Rewards not applicable for rehires.

ASSOCIATE DISCOUNTS

• Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.
• X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company's XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.
• Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount
• AT&T Wireless - A Nemacolin account has been set up for associate to receive a 13% discount
• Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount
• 84 Lumber - 17 % (associate must pay to haul).

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