Client Success Manager

Partner Success Manager

While this is a fully remote position, this role will be required to visit client's on-site on a regular basis. Candidates must currently live in the surrounding Denver Metro area as anyone seeking relocation will not be considered.

OVERVIEW
We are a leading Managed Service Provider looking for a Partner Success Manager (PSM) to be the main point of contact for our partners. You are the owner of your book of business - ensuring they are satisfied, stay with us, and grow. A PSM must learn our partner's needs and goals, solving problems with appropriate IT solutions, and delivering clear business value. You'll provide high-level IT guidance and help align technology with partners' long-term plans. To our partners, you are the IT expert.

RESPONSIBILITIES

• Deeply understand partner's business, goals, and challenges so you can identify problems and recommend practical technology solutions.
• Advocate for partner priorities inside our company, ensuring the right teams are mobilized to resolve issues quickly.
• Serve as a strategic advisor to partners, including conversations with C-level and other decision makers, to align IT with their business plans.
• Hold regular Strategic Business Reviews (SBRs) to present IT roadmaps that connect technology investments to business outcomes - not just metrics, but real strategy and value.
• Work with subject-matter experts to create and explain proactive recommendations on new technologies and industry trends.
• Coordinate with technical teams to build IT budgets and lifecycle roadmaps that balance operational needs and strategic growth.
• Build and maintain trusted relationships with partner stakeholders by listening, documenting needs, and proposing effective solutions.
• Monitor partner health (ticket times, satisfaction, renewal risk, etc.), address risks proactively, and prevent escalations using agreed tools and processes.
• Share clear updates on projects, key changes, and lifecycle outcomes with partners and internal teams.
• Keep partner records up to date in the CRM (pain points, goals, budgets, roadmaps, and interaction history) to support planning.

QUALIFICATIONS

• Education: Bachelor's degree in business or information technology preferred. Candidates with relevant, proven experience will also be considered.
• Experience: 3+ years in a partner-facing role, with experience in account management, strategic planning, partner relationship building, and identifying business needs, preferably within an MSP or IT services environment.

SKILLS

• Strong interpersonal and communication skills for working with a variety of stakeholders and explaining how IT supports business goals.
• Proven account-management and problem-solving skills focused on partner satisfaction, retention, and outcomes.
• Ability to communicate technical conversations to non-technical stakeholders
• Experience with MSP platforms like ConnectWise and Lifecycle Insights (or similar tools) for account management, reporting, and lifecycle planning is ideal
• The ability to identify partner pain points and develop actionable IT strategies.
• Excellent organization and time management to handle multiple partner accounts and competing priorities.
• Detail-oriented: you track and record important information accurately and catch the small details. For your application to be considered, mention your favorite local restaurant (in application or cover letter)
• Analytical and curious: you explore alternatives and look for continuous improvement.
• Ability to work autonomously without extensive oversight

PERSONAL ATTRIBUTES

• Ownership: You think and act like an owner.
• Accountable: Own your actions and outcomes. You show up and follow through for partners and teammates
• Client-Centric: Going above and beyond isn't a one-time thing, it's an all the time thing
• Integrity: You do what is right, not what is easy.
• Growth Mindset: You are forward thinking and outcome focused with the ability to adapt to changes and learn from feedback.
• Passion: You bring energy and intentionality into everything you do.
• Teamwork: You thrive in an environment of collaboration and support. You show up for your teammates.

What We Offer

• A competitive salary and benefits package (Health, Dental, Vision).
• This is a fully remote position; however, you will be required to visit customers on consistent basis.
• 401(k) with company matching.
• Generous Paid Time Off (PTO) and paid holidays.
• A positive, collaborative, and fun team culture.
• Opportunities for professional development and career advancement.
• In-depth training on industry-leading tools and processes.

Salary Range: $65,000-$75,000 plus quarterly bonuses