Workplace Experience Coordinator - Arlington, VA

"Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience"

About the Role:
As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Mission Statement: To create a seamless, welcoming, and high-energy environment that empowers employees to do their best work every day while maintaining rigorous public sector security standards.

I. Core Responsibilities

• Front-of-House Excellence: Manage visitor experiences with professional, warm first impressions.
• Access Control: Enforce public sector visitor logging and badge protocols strictly.
• Facility Readiness: Conduct daily sweeps of high-touch areas to maintain excellence.
• Vendor Liaison: Act as primary contact for catering, and maintenance partners.
• Escort Compliance: Ensure all vendor escorts are completed according to the protocols.
• Engagement Support: Help plan and execute on-site events

II. Mandatory Compliance & Security

• Complete mandatory Controlled Unclassified Information (CUI) training within 30 days, and follow all public sector facility security procedures without deviation.

III. Key Success Metrics (KPIs)

• Employee Satisfaction (CSAT): Quarterly sentiment scores regarding office amenities and atmosphere.
• Space Utilization: Regular tracking of meeting room and desk booking data.
• Issue Resolution Time: Average time to close facility-related support tickets.

IV. Operating Principles

• Security First: Prioritize data and physical security in every daily task.
• Proactive Problem Solving: Identify facility needs before they become employee roadblocks.
• Brevity in Communication: Use concise bullet points focusing on outcomes over activities.

What you'll need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

HS Diploma or GED or equivalent experience required.

• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs.
• Working knowledge of Scale AI, Google Docs and Slack. Some experience with Jira would be useful but not required.

Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $65,000 annually and the maximum salary for the Workplace Experience Coordinator position is $70,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).


Host


Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.


Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.


The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

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