Asst. Housekeeping Mgr

Overview The Assistant Housekeeping Manager is responsible for administering and managing housekeeping functions in the housekeeping office and serving as housekeeping receptionist. Responsibilities Assistant Housekeeping Manager must at all times be attentive, friendly, helpful and courteous to guests and associates. Prepares daily room attendant assignments according to established productivity. Contacts associates regarding schedule changes due to business needs in accordance with established guidelines. Prepare daily task assignments for all housekeeping staff, and follow-up on completion. Review and prep VIP checklist and VIP rooms. Manage and assign deep clean projects. Prepare and update log of all projects. Ensure that all special requests are completed. Answers telephone, and all other communication technologies, including two-way radio monitoring and acting on each request as appropriate and dispatching appropriate personnel. Must maintain constant communication with other departments. Monitor room status, out-of-order, out-of-service, discrepant, show rooms and VIP rooms. Maintain "Lost and Found" procedures and policies according to standards. Monitors and acts on guest traces as needed including ordering, logging, tracking and returning rental equipment. Monitors and maintains orderliness of laundry/dry cleaning pick-up and delivery. Records housekeeping attendance daily. Issues keys and maintains key control system as applicable. Completes maintenance requests daily for all maintenance issues reported. Log and track completion. Ensure overall guest satisfaction. Attend all required department trainings and meetings. Perform any other duties required by hotel. Qualifications Education & Experience: High School diploma or equivalent preferred; two or three years of progressive experience in a hotel or related field preferred; college coursework helpful. Must be able to report to work on time and when scheduled; ability to stand and/or walk for extended periods; maintain professional appearance; strong English communication; computer literacy (PMS, Microsoft Office, payroll systems). Physical requirements: Flexible work hours; medium work; able to exert up to 50 pounds of force occasionally and up to 20 pounds frequently. Must be able to effectively communicate verbally and in writing with guests, management and co-workers; able to multitask and prioritize. For California Applicants Only: Highgate Hotels is an Equal Opportunity Employer and maintains the policy of recruiting and retaining qualified personnel. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race, religion, color, age, disability, national origin, sex, sexual orientation, marital status, or any other status protected by law. Location US-CA-Los Angeles, Hotel Figueroa Compensation Compensation Minimum: USD $70,304.00/Yr. Compensation Maximum: USD $72,000.00/Yr. Compensation Type: Yearly #J-18808-Ljbffr Highgate Hotels, LP