Customer Service Representative (Hybrid)

Customer Service Representative (Hybrid)

Location: New Berlin, US

Join a growing company with a strong purpose! Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical, our people are the strength and key to our on-going success. We create the best customer experience and thereby successful business through our 1300 skilled and engaged employees worldwide.

Atos Medical is a global leader in neck stoma carededicated to improving the lives of people living with laryngectomy and tracheostomy. With origins in Sweden and Germany, both our Laryngectomy and Tracheostomy brands bring decades of expertise and innovation in voice and respiratory care, offering trusted solutions such as the Provox voice prosthesis and TRACOE tracheostomy products. As part of the Coloplast Group, we operate in over 90 countries with a shared commitment to clinical excellence, patient support, and high-quality medical devices that help people breathe, speak, and live more comfortably.

We are seeking a Customer Service Representative to join our team!

Summary

The Customer Service Representative supports Atos Medical Management by delivering exceptional service through managing inbound and outbound calls, processing orders, providing technical product support, resolving customer issues, coordinating order workflows, maintaining accurate customer records, and performing general tasks in alignment with departmental and quality standards.

Job Responsibilities

• Customer Communication & Support
• Order Processing & Product Support
• Issue Resolution & Problem-Solving
• Collaboration & Continuous Improvement

Basic Qualifications

High school diploma or general equivalency diploma (GED) One year customer service or inside sales experience. Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted

Preferred Qualifications

Associates Degree 2 + years of background in customer service with demonstrated phone communication skills. Knowledge of SAP and Microsoft Office Programs highly recommended.

Skills & Abilities

Proven ability to identify prospects, present products effectively, and close sales. Strong customer service skills with a professional, courteous demeanor. Excellent verbal and written communication skills, including polished phone etiquette. Skilled in conflict resolution and maintaining positive client relationships. Ability to manage multiple priorities, meet deadlines, and maintain strong attention to detail. Collaborative team player with the ability to work effectively in a group environment. Proficient in PC use, including keyboarding, word processing, internet navigation, email communication, and Microsoft Office applications.

We Offer

At Atos Medical, a Coloplast company, we value and reward the contributions of our employees. Our total rewards package supports your well-being, professional growth, and work-life balance. Here's what you can expect:

• Health & Wellness
• Financial Security
• State-of-the-art facility
• Work-Life Balance
• Professional Development
• Community & Culture

Compensation: The hourly compensation range for this role is $21.00 to $23.00 per hour, depending on experience, skills and relevant qualifications. Atos Medical, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.