Litigation Support Supervisor

Overview Supervises and manages the work of members of the litigation support team; responsible for outcomes and performance of the unit. This position supervises individuals who are in the support and clerical roles who are typically non‑exempt. This position will also require additional paralegal work with respect to corporate litigation, employment, and regulatory matters. Supervisor must understand Amtrust’s corporate structure, management positions, and information storage and maintenance systems. Maintains a solid understanding of Amtrust’s mission, vision, and values. Upholds the standards of the AmTrust organization. Responsibilities Has formal supervisory responsibilities; coordinates resources and sets daily priorities to meet operational objectives Supervises the daily activities of support or production team members Maintain accurate records related to legal papers served upon any U.S. based AmTrust entity Educate and train members of the SRG on how best to respond to subpoenas served on AmTrust that seek varied and sensitive information Provide oversight and guidance on how best to utilize e‑discovery tools to quickly collect, review and produce documents in response to subpoenas Problem solving is guided by policies and procedures; receives guidance and oversight from manager Does not typically perform the work supervised Uses judgment to identify, troubleshoot and resolve day‑to‑day technical and operational problems Guided by policies and procedures, impacts the quality, efficiency and effectiveness of own team and its contribution to the department Explains information, conveys performance expectations and handles sensitive issues Accountable for the performance and results of a team Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism Applies and coaches on operational best practices, ensuring work is performed in a timely and accurate basis Understands the fees charged by e‑discovery vendors to ensure that matters are quickly moved through the process and stored off‑line to reduce costs to AmTrust associated with e‑discovery Understands and anticipates customer needs and takes action to provide high‑quality products and services to exceed expectations Uses judgment and critical thinking to identify, troubleshoot and resolve day‑to‑day technical and operational problems and procedures, impacts the quality, efficiency and effectiveness of own team and its contribution to the department Plans work and sets clear priorities; upholds ethical standards and fulfills commitments while maintaining high levels of work output Shows appreciation for how others are feeling and listens attentively; works well within a team, acknowledging people’s different needs and valuing the positive contribution each person makes Conveys a clear sense of self‑confidence and belief in own capacity to influence future events; works well under pressure, staying calm and composed; deals with emotional individuals and disagreements effectively Instills confidence and trust by demonstrating dependability and reliability Demonstrates an understanding of the organization and its product/service offerings and leverages organizational values in how work is accomplished Responsible for selection, coaching, training and performance management of assigned employees Performs other functionally related duties as assigned Qualifications Previous experience as paralegal, legal support, or lawyer with an understanding of the legal process and third‑party discovery obligations 3 or more years of experience in support role Interacts well with others, quickly establishing rapport; gains recognition for achievements and accomplishments Ability to work in fast paced and changing environment, willingness to learn and adjust to achieve business goals while leading others Strong listening and communication skills Preferred Experience leading others Paralegal or Juris Doctorate degree or equivalent experience Must have an understanding of service of process and the steps necessary after being served Must have an understanding of e‑discovery and the production of Electronically Stored Information (ESI) in connection with litigation and subpoenas Experience in Excel, Macros and data analytics This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time. What We Offer AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future. #J-18808-Ljbffr AmTrust Financial Services, Inc.