Move Manager

Benefits 401(k) Health insurance Paid time off Work Type Part-time, non-exempt Must be willing to work a minimum of 24 hours/week and a minimum of three consecutive days Reports to Vice President, Operations Location This position will primarily report to jobs in Washington, DC; however, occasionally the position may be asked to cover jobs in the surrounding area Compensation Hourly rate: $21-$23/hour commensurate with experience Comprehensive Benefits: Medical, dental, and vision insurance; $1,000 employer-sponsored HRA contribution; 401(k) retirement plan with employer matching after six months; and paid time off. Job Description Be the calm, steady hand that turns moving day chaos into a seamless experience. If you thrive on bringing order to chaos and love being part of a team that keeps a big day running smoothly, this role may be a fit for you! We're looking for a highly organized, client-focused Move Manager who plays a key hands‑on role in a move from the first walkthrough to the final box set down, working closely alongside the rest of the crew to get it right. This job is part hands‑on mover, part client advocate, and part problem solver, all backed by a supportive, team-oriented company culture. In this role, you'll be part of the team handling complex residential and commercial relocations. You'll support clients who are preparing for major life transitions—downsizing, relocating, aging‑in‑place, estate settlements, or moving into senior living communities. You'll help people who are downsizing after 40 years in a home, helping parents move into assisted living, settling estates, or relocating for major life changes. Although we work with families of all sizes at all stages of life, our largest client base is seniors who are in transition. This is not a behind-the-desk coordination job. You'll be on‑site working alongside the move crew and vendors, troubleshooting issues the moment they come up, and making sure every move is executed exactly the way it was promised. This is a hands‑on position in which you will be working alongside a team to carefully sort, organize, pack and unpack personal belongings based on the client’s move plan. Success in this role comes down to meticulous attention to detail, strong teamwork, and the ability to stay calm when a move inevitably throws a curveball. This is a field‑based role serving clients in the Washington, DC‑Baltimore Metro area. You'll need to be locally‑based, have reliable transportation, be available to work three or more consecutive days per week, and ready to be active and hands‑on in fast‑paced move environments. What you’ll actually be doing Execute residential and commercial moves as part of the move team Serve as a point of contact for clients on assigned jobs Work alongside move crews and vendors onsite to carry out the move plan Handle inventory, packing logistics, and special‑handling items Coordinate with building management and move‑in coordinators to ensure compliance with building requirements onsite Help resolve issues and escalations quickly and professionally Maintain accurate documentation and client records What you may enjoy Like being part of a team that keeps a complex day running smoothly Enjoy hands‑on work and being on‑site rather than behind a desk Take pride in solving problems on the fly Are energized by variety, since no two moves look the same Like building trust with clients during a stressful time in their lives Are comfortable working closely with a team and adapting quickly under pressure What it may not be for you You prefer a predictable, desk‑based routine You'd rather avoid physical work or being on your feet for long stretches You get rattled when plans change at the last minute You'd rather work independently than collaborate closely with a team throughout the day A flexible, multi‑day schedule doesn't work for you What it takes to succeed Grace under pressure: You maintain professionalism and a customer‑centered approach even as others around you are frustrated. Hands‑on move experience: You have 1‑2+ years of experience in move management, relocation coordination, or a related field. Strong teamwork: You work well as part of a crew, communicate clearly with teammates, and pull your weight to help keep the job on schedule. Excellent communication: You communicate clearly with clients, crew members, and vendors, even when something doesn't go as planned. Tech‑savvy: You're proficient with move management software and scheduling tools, and comfortable learning new systems. On‑the‑road readiness: You hold a valid driver's license, have reliable transportation, and can work three or more consecutive days per week. Physical readiness: You're able to work in active, fast‑paced move environments, including lifting, walking, and standing for extended periods. Must be able to lift at least 25 pounds. Nice to have Experience handling high‑value or specialty items, such as art, antiques, or electronics Experience working with older adults Familiarity with the Greater Washington, DC‑Baltimore Metro area Bilingual skills #J-18808-Ljbffr Moyer