Service Desk Technician (Tier 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr
LogicalisUS Benefits Summary

Apply

Vacancy posted 17 hours ago

Similar jobs that could be interesting for youBased on the Service Desk Technician (Tier 1) in Downers Grove, IL vacancy

Information Technology Help Desk Technical Support
$50k - $65k
...company that invests and operates industry‑leading technology service businesses. Our companies operate independently and retain... ...place in the 2025 “Best Workplaces in Illinois.” Help Desk Technician (Tier 1‑2) We are seeking a Help Desk Technician (Tier 1‑2) for our...
Suggested
Temporary work
Relocation
Lyra Technology Group
Lisle, IL
2 days ago
Service / Help Desk / Technical Support
$50k - $65k
A technology service company in Lisle, Illinois, is hiring a Help Desk Technician (Tier 1-2) to support clients through their helpdesk system. This role involves monitoring tickets, ensuring professional communication, and maintaining documentation. Candidates should have...
Suggested
Lyra Technology Group
Lisle, IL
2 days ago
Tier 1 IT Support Specialist (Mac/Windows)
$55k - $65k
A technology support firm in Lemont, Illinois is seeking a Technical Support Specialist to provide Tier-1 assistance for user accounts and IT resources. You will help users with signups, troubleshooting operating systems, and maintaining records. Candidates should have...
Suggested
Contract work
Tech Army, LLC
Lemont, IL
20 hours ago
Service Desk Technician - Bilingual Spanish/English (TIER 1)
$16 - $18 per hour
...and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This... ...field. Experience / Technical Requirements: ~1 year experience in call center or service desk environment. ~ Knowledge of various PC hardware...
Suggested
Hourly pay
Full time
Work at office
Local area
Remote work
Logicalis, Inc.
Downers Grove, IL
3 days ago
Tier 1 Help Desk / Application Support Specialist
...Million Dollar Contract by State of Illinois for IT Professional Services Established in 1994, Alert IT Solutions, Inc. is a... ...agencies. Please learn more about us on Job Title: Tier 1 Help Desk / Application Support Specialist Location: Alert IT Solutions...
Suggested
Contract work
Alert IT Solutions
Downers Grove, IL
6 days ago
Tier 1 Technician
$40k - $55k
...Job Description Job Description Company Overview WEBIT Services, an employee-owned Managed Services Provider (MSP) based in Naperville, is looking for a dedicated and skilled Tier 1 Technician to join our growing team. As a member of our employee-owner community...
Full time
Remote work
Flexible hours
WEBIT Services
Naperville, IL
9 days ago
Small Cell Technician - Tier 1-3
$19 - $30 per hour
...Description Description: Note: Looking for local candidates in Los Angeles, San Diego, or Southern California. Small Cell Technician – Tier 1 (Entry-Level) Overview: The Small Cell Tier 1 Technician supports installation and maintenance of small cell...
Local area
Shift work
Night shift
Tower Communications Expert Careers
Willowbrook, IL
7 days ago
Seasonal Level 1 IT Help Desk Agent (July - December)
$17 - $21 per hour
Seasonal Level 1 IT Help Desk Agent (July - December) Location: Naperville, IL or Marshalltown, IA (Onsite) Schedule: Monday - Friday, 7... ...individuals who enjoy problem-solving, delivering excellent customer service, and building foundational IT support experience in a fast-...
Hourly pay
Seasonal work
Visa sponsorship
Free visa
Monday to Friday
Shift work
Mechdyne
Naperville, IL
4 days ago
Field Pest Control Technician — Start Day 1 Benefits
$19 - $20.9 per hour
...International Company Limited Partnership is seeking a Pest Control Technician in Downers Grove, Illinois. This role involves conducting... ...ranging from $19.00 to $20.90 per hour, with benefits starting on day 1 for full-time colleagues, including health insurance, 401(k),...
Hourly pay
Full time
The Terminix International Company Limited Partnership
Downers Grove, IL
2 days ago
Tier 2 Integration Support Specialist
...Specialist in Westchester, Illinois. The role involves providing Tier 2 technical support for Follett's integration ecosystem. Responsibilities... .... The ideal candidate will have a Bachelor's degree and 1-3 years of experience with LMS platforms. This position offers a...
Follett Corporation
Westchester, IL
1 day ago
D365 Support Analyst (2681)
$85k - $100k
...States. ~ Bachelors Degree in Information Systems, Computer Science, Business, or related field (or equivalent work experience). ~1-3 years of experience working with Microsoft Dynamics 365 in a support or analyst role. ~ Basic knowledge of D365 modules (such...
Full time
For contractors
Work experience placement
Shift work
Carl Buddig
Hinsdale, IL
4 days ago
Tier-2 Integration Solutions Specialist
$40k - $110.76k
...Specialist in Westchester, Illinois. This role involves providing Tier 2 technical support for various integration systems including LMS... ...mindset are essential. Candidates should have a Bachelor's degree and 1-3 years of experience in technical support. The position offers a...
RadNet
Westchester, IL
4 days ago
Help Desk Support/Technical Support - Remote
...Prioritize, document, and escalate complex issues to higher-tier IT teams when necessary.Maintain and update knowledge... ...for an office environment typically include:1. Sitting: Prolonged periods of sitting at a desk or workstation.2. Typing: Frequent use of hands to type...
Hourly pay
Full time
Temporary work
Casual work
Work at office
Remote work
Work visa
Monday to Friday
Arthur Schuman Midwest Llc
Carol Stream, IL
1 day ago
Help Desk Support/Technical Support - Remote
...Willdan is seeking a Help Desk Technician I in Oak Brook, Illinois. This hybrid role requires three... ..., ensuring a high level of customer service, quick response times, and efficient issue... ...oral and written communication skills. 1-3 years of helpdesk or IT support experience...
Work at office
Local area
Remote work
3 days per week
Willdan
Oak Brook, IL
2 days ago
End User Support Technician
$55k - $65k
...End User Support Technician Marmon Foodservice Technologies, Inc. is part of the global... ...other technical infrastructure. Act as tier-1 and tier-2 IT support as required for local... ..., assign, and monitor tickets in the service desk queue. Prioritize the workload based on...
Work at office
Local area
Remote work
Flexible hours
Weekend work
Marmon
Carol Stream, IL
3 days ago
Business Analyst-Level 1 - Associate (0 - 5 Years)
# Business Analyst-Level 1 - Associate (0 - 5 Years)Apply**Job#: 3041796****Job Description:**Job Tittle: Business Analyst-Level 1... ...Experience with Power BI and SQL. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When...
Hourly pay
Contract work
Work at office
Remote work
Apex Systems
Naperville, IL
3 days ago
Entry-Level Lab Technician 1
$18 per hour
...our communities and lives. This is a full-time, onsite, Lab Tech 1 position located in Lombard, IL, Monday through Friday, 9:00 a.... ...perfect place for you. Find Your Place at Pace Join us as a Lab Technician, where you'll put your love of science to work in the sample...
Hourly pay
Full time
Work at office
Local area
Immediate start
Monday to Friday
Flexible hours
Shift work
Pace Analytical Services, LLC
Lombard, IL
3 days ago
Entry-Level Lab Technician 1
$18 per hour
...AM - 5:30 PM Job Overview This is a full-time, onsite, Lab Tech 1 position located in Lombard, IL, Monday through Friday, 9:00 a.... ...perfect place for you. Find Your Place at Pace® Join us as a Lab Technician, where you'll put your love of science to work in the sample...
Hourly pay
Full time
Work at office
Local area
Immediate start
Monday to Friday
Flexible hours
Shift work
Pace Analytical
Lombard, IL
3 days ago
Now Hiring IT and Telecom Field Technicians
...looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client... ...on call and ready to respond to service requests within your territory... ...(a strong plus) At least 1 year of I.T. or Telecom experience...
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Villa Park, IL
1 day ago
FSQA Technician Level 1 - 3rd Shift
$19.6 - $26.6 per hour
...This is an entry level Food Safety/Quality Assurance Technician position. Collect ingredient, product, and packaging... ...Description outlines the responsibilities for Technician Level 1, candidates may also be considered for Tier 2 or Tier 3 roles based on organizational need, prior...
Hourly pay
Full time
Work experience placement
Shift work
Night shift
Afternoon shift
TH Foods
Oak Park, IL
4 days ago
System Support Technician
Mission-Critical Support The System Support Technician is the go-to force for Tier 1-2 technology support, keeping teammates productive across hardware... ...core enterprise systems. This role exists to restore service fast, elevate the user experience, and strengthen reliable...
Work at office
Work from home
LSC - Helping Credit Unions Compete
Naperville, IL
5 days ago
Hybrid IT Systems Support Technician
LSC - Helping Credit Unions Compete is seeking a System Support Technician to provide Tier 1-2 technology support. This hybrid role requires strong troubleshooting skills to maintain hardware, software, and enterprise systems while ensuring user satisfaction. The ideal...
LSC - Helping Credit Unions Compete
Naperville, IL
5 days ago
Information Technology Support Technician
$55k - $65k
...motivated and talented technical support individual to provide Tier‑1 technical support assistance to its users, particularly for accounts... ...Computing teams and will help users efficiently use our IT services and computer resources. Responsibilities Assist users with...
Contract work
Temporary work
2 days per week
Tech Army
Lemont, IL
2 days ago
Impact-Driven Business Analyst: Process & Data Insight
...agency is seeking a candidate to prepare business specifications and assist in project investigations. The ideal applicant must have 1-3 years of experience and a Bachelor's degree in business or related fields. Key responsibilities include reviewing business needs, providing...
ASK Staffing
Lombard, IL
23 days ago
Onsite Junior IT Technician Hands-On Role
...technology staffing firm in Downers Grove is looking for a Junior IT Technician to configure workstations and support IT operations. As a key... ..., all in a supportive environment for learning. Candidates with 1-2 years of IT support experience and strong communication...
ViziRecruiter
Downers Grove, IL
4 days ago
Senior Compensation Analyst
$91k - $130k
...your career. We are a transportation asset services and management company with roots dating... ...00 preparation and submissionComplete EEO-1 and state/federal pay reporting and filingsComplete... ...-year fundingProvides paid vacation time (tiered based on tenure), as well as personal time...
Contract work
Summer work
Work at office
Local area
Immediate start
Sasser
Oak Brook, IL
3 days ago
Business Analyst - Mobile Applications
$90k - $110k
...Analyst - Mobile Applications Job Title: Business Analyst - Mobile Applications Location: Lisle, IL Onsite/ Remote: Day 1 Onsite at customer location Salary- $90k- $110k per annum Open for contract and fulltime Key Responsibilities...
Full time
Contract work
Remote work
Diverse Lynx
Lisle, IL
4 days ago
Sr. Business Analyst
...Sr. Business Analyst Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business... ...Contract-for-Hire Duration: 12+ Months Job Summary: Resource 1 is in need of a Sr. Business Analyst for a long-term position for...
Full time
Contract work
Local area
2 days per week
Perfict Global, Inc.
Oak Brook, IL
2 days ago
Business Analyst I
$60.93k - $91.11k
...found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL:...
Minimum wage
Full time
Local area
Remote work
Flexible hours
CorVel
Downers Grove, IL
5 days ago
Business Analyst
...understanding of the work environment and process. Required Skills: TFS 2012 and Scrum template a plus Minimum Job-Related Experience: 1-3 years work-related experience Education: Bachelor's degree in business, marketing, computer science and/or related field required....
Ask Staffing
Lombard, IL
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician (Tier 1). Be the first to apply!