Sales Manager - Hotel Indigo Los Angeles
$31.13 - $34.59 per hourFull-time
IHG Hotels & Resorts
JOB OVERVIEW Develop business through direct sales solicitation for an assigned territory or market segment(s). DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS
- Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded.
- Actively prospect and qualify new business.
- Achieve personal and team goals as assigned.
- Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
- May assist in developing and implementing sales plans. May also participate in the annual budgeting and planning process.
- Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.
- Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines.
- Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned areas of responsibility.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
- Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
- Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
- Interact with outside contacts:
- Guests - to ensure their total satisfaction.
- Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. - to ensure repeat business, follow up on events, and generate new business.
- Other contacts as needed (Professional organizations, community groups).
- Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
- Perform other duties as assigned.
- May serve as "manager on duty" as required.
Vacancy posted 3 days ago
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