Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I became a State Farm agent to take control of my future, create better opportunities for my family, and build something I could truly be proud of. What I enjoy most about this career is building trust and lasting relationships with the people we serve. Our agency is built on collaboration, accountability, independence, and a strong focus on results.

We stay active in the community by sponsoring local organizations, and as a team, we like to get together outside of work to share meals and spend time together. Building strong relationships within the office is just as important as the relationships we build with our customers.

I’m passionate about continuous improvement and always trying to get 1% better each day. That mindset carries into the way I lead and support the team. I check in regularly, provide ongoing training opportunities, and offer multiple platforms to help team members build product knowledge and sales skills.

We offer health benefits, schedule flexibility, training, incentives, and a hiring bonus. We also recognize success with cash rewards, bonuses, and raises, because I believe growth and effort should always be rewarded.

Our culture is fast-paced, competitive, and growth-oriented. We’re looking for someone who is self-driven, high-energy, and eager to learn. If you’re motivated to improve your skills, grow your income, and take advantage of real opportunities, this could be a great place to build your future.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Wyatt Pusey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.