WRC Business Systems Supervisor

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan's leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.

For more information about Oakland County benefits and employee perks, please visit:

General Summary

$93,168- $124,827
This is a hybrid position.

Are you a systems expert who thrives on solving complex challenges and supporting mission-critical operations? Join the Water Resources Commissioner's Office as a key leader driving the performance, integration, and reliability of our most critical business applications.

What You'll Do:
• Lead the implementation, support, and maintenance of the WRC's largest and most complex software systems, including asset management and enterprise applications like Esri ArcGIS
• Serve as the Subject Matter Expert (SME) for system integrations between WRC applications and other County platforms
• Oversee and support technical staff, ensuring timely resolution of user questions, issues, and system requests
• Analyze and understand business processes across all WRC divisions to ensure systems are configured for optimal performance and efficiency
• Collaborate with Oakland County Information Technology, vendors, and internal partners such as Purchasing, Fiscal Services, and the Treasurer's Office
• Lead WRC working groups to align overall business processes.
• Utilize countywide and department-specific software tools to support operations and continuous improvement


Why You'll Love It:
• Play a critical role in supporting infrastructure and services that impact the entire community
• Work with advanced, enterprise-level systems and cross-functional teams
• Be a trusted expert and go-to resource for high-impact technology solutions
• Opportunity to lead, innovate, and improve how systems support business operations
• Competitive public sector benefits and meaningful work that makes a difference every day

Minimum Qualifications

EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES

REQUIRED MINIMUM QUALIFICATIONS

a. Possess a Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, or a related field of study.

Have had at least five (5) years of relevant full-time work experience, including two (2) years managing the support and implementation of commercial off-the-shelf IT applications; OR


a. Possess an Associate's degree or equivalent education from an accredited college or university including four computer or information systems courses.

b. Have at least seven (7) years relevant, full-time work experience, including four (4) years managing the support and implementation of commercial off-the-shelf IT applications.


SUPERVISION EXERCISED

Functions as a supervisor over technical employees providing instruction, assigning schedules, monitoring, and appraising performance. Participates in decisions to hire, discipline, discharge and award pay increases and/or promotions.

ESSENTIAL JOB FUNCTIONS

Ensures that WRC software solutions are configured to support the appropriate business processes of the users.

Provides recommendations to Managers to improve business processes.

Identifies and executes software configuration changes that are required to complete workflows and processes.

Acts as the Subject Matter Expert (SME) of the integrations between WRC software applications and other WRC or county software applications.

Ensures staff is trained with the latest information so that they can quickly to address end-user software problems and questions.

Provides coaching and supervision to support employees to sustain/improve their performance.

Builds and sustains a collaborative and team-oriented work environment.

Performs project management duties for upgrades and implementations of new applications. Provides technical guidance to other staff assigned to projects. Configures and deploys required system enhancements.

Works with vendors to execute system upgrades.


Creates and preforms preliminary software testing to determine if an upgrade is ready for User Acceptance Testing (UAT).


Trains users in the operation of their upgraded software system to ensure that they are ready for UAT.

Creates a comprehensive UAT plan and ensures its execution by end users.

Works with end users to develop requirements for reports and dashboards.

Develops quality control reporting to ensure that users are using the system correctly and efficiently.

Works with users to understand their business process flows and to seek improvement from the design and utilization of their software application.

Acts as a liaison between the WRC and Oakland County Information Technology.

Creates or modifies reports using a variety of report generating software packages such as Power BI and Crystal Reports or similar software.

Exports system data for analytics.

Works outside of normal business hours when required for implementations, upgrades, or emergency troubleshooting.

Utilizes current countywide and/or department specific software to complete assignments.

ADDITIONAL DUTIES AND RESPONSIBILITIES

May perform IT needs assessments and prepare IT project Scope and Approach and ROI Cost savings documents.

May be required to review Scope of Services or other legal contractual documents.

May validate and process vendor invoices.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

Ability to communicate technical and complex information both verbally and in writing, establish and maintain cooperation, understand, trust, and credibility, perform multiple tasks.

Attention to detail due to highly critical tasks.

Ability to operate a motor vehicle and/or be a passenger.

WORKING CONDITIONS

Work is performed in a typical office environment.

May participate in activities that require driving or being a passenger in an automobile or bus.

IMPORTANT NOTE: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.

ADDITIONAL DESIRABLE QUALIFICATIONS

Previous team leadership and/or supervision experience preferred.

Knowledge of Tyler Technologies EnerGov, Trimble Cityworks support, maintenance, and integration with other solutions.

Strong knowledge of IT principles, methods, and practices.

Strong oral and written communication skills.

Experience creating process/data mapping diagrams using Visio or similar software.

Demonstrated ability to work well under pressure and adapt to changing circumstances.

Considerable strong interpersonal and problem-solving skills.

Additional Minimum Qualifications

Union*

*If applicable

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.