Product Owner, Fraud Alerts & Case Management (EO)

The Product Owner, Fraud Alerts & Case Management (Experience Owner I (EO1) collaborates with business, technology, and analytics partners to prioritize and deliver on the strategic vision of new products & services. The EO1 will help with the implementation of product roadmaps and capabilities to support business and customer needs. The EO1 will use agile methodologies across product teams to drive the continued transformation from a project-based to a product-based organization focused on maximizing the value of the customer experience.The EOI will use a collaborative approach and “digital-first” mindset to help Citizens create and implement innovative products and solutions.Help Shape the Future of Fraud Management at CitizensCitizens is seeking an Experience Owner to lead the evolution of Oak, our next-generation Fraud Alerts & Case Management platform.Oak is at the center of Citizens' Fraud Redesign initiative and is transforming how fraud alerts are identified, investigated, and resolved across the enterprise.In this role, you'll own the product vision, roadmap, and priorities while partnering closely with Fraud Operations, Risk, Compliance, Analytics, and Technology teams to deliver measurable business and customer outcomes.What You'll DoOwn the vision, roadmap, and backlog for the Oak platformImprove fraud alert handling, investigation workflows, and case management capabilitiesPartner across Fraud, Operations, Risk, Compliance, Analytics, and Technology teamsPrioritize platform enhancements based on user needs, business value, and operational impactDrive workflow optimization, automation, and continuous improvementCommunicate strategy, priorities, and outcomes to stakeholders and senior leadersWhat We're Looking For7+ years of experience in Product Management, Product Ownership, Experience Ownership, or Digital StrategyExperience owning product roadmaps, priorities, and delivery outcomes within consumer bankingStrong Agile product delivery experienceExcellent communication, influence, and stakeholder management skillsExperience in one or more of the following:Fraud AlertsFraud OperationsFraud DetectionFraud InvestigationsFraud Case ManagementAML / Financial Crimes TechnologyPayments RiskCBAP or CSPO certification preferredPMP certification a plusTo thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.Location (s)Hybrid (4 days onsite, 1 day remote)Candidates must be located in or willing to commute to:Pittsburgh, PA (preferred) Johnston, RI / Westwood, MA / Boston, MA (2nd choice)Other Citizens HUB officePay TransparencyThe salary range for this position is $125,000 - 180,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit .Work Authorization: This role is not eligible for new employer sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Equal Employment and Opportunity EmployerJob Applicant Data Privacy PolicyBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.Full timePosting Date: 2026-09-23