Premium Food Runner
TSG Developments Investments Inc.
Job Description
Job Description
Overview :
The Food Runner is responsible for accurately and efficiently delivering food and beverage orders with a positive and upbeat attitude.
Job Requirements :
· Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events
· Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish
· Must be able to read and comprehend online orders on mobile device and printed ticket
· Must be able to lift and carry fifty (50) pounds, also twist, bend, push, pull, turn and reach
· Must be able to stand for entire shift, walk up and down stairs, and walk long distances during the shift
· Must have expert knowledge of Santa Anita Park locations in order to accurately and quickly deliver guest orders
· Must be able to troubleshoot technology in case device malfunctions in order to maintain constant flow of information
· Has superior customer service and problem resolution abilities
· Has Food Handler’s card and understands basic hygiene and sanitation
· Must maintain a positive and upbeat attitude
Job Duties:
· Uses handheld technology (mobile) device to fulfill orders
· Double checks the order is correct according to the ticket before leaving the food preparation area
· Ensures order has all correct utensils, condiments and sides
· Assists the Expo in organizing tickets and communicating orders to fulfillment workers
· Prepares condiments and stocks pickup/delivery area with correct paper goods, utensils, and other necessary items according to SAP standards
· Delivers orders to guests quickly & accurately across multiple SAP locations
· Serves as an ambassador by answering questions about the food menu’s,
· Assists guests in placing online orders or troubleshooting when out in the field
· Resolves guest issues in a timely fashion, or escalates to the appropriate manager
· Collects/removes trash and/or empty china from customers as needed
· Maintains appropriate health and safety standards according to County codes, guidelines, and SAP standards
· Supports other tasks as needed by F&B management
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