Sr Marketing Operations Coordinator

Marketing Operations Senior Coordinator

The Marketing Operations Senior Coordinator plays a critical role in supporting firm practice leaders and lawyers, C-suite, and other marketing team members to support all aspects of the firm's webinars and similar marketing activities focused on showcasing the firm's thought leadership and brand differentiators in the marketplace. This role will be responsible for webinar intake, planning, promotion, and execution. This position requires an agile self-starter with accomplished critical thinking skills and can demonstrate excellent attention to detail. To be successful in this role, this position can prioritize and complete simultaneous projects with little to no supervision in a fast-paced environment. As a member of the Marketing Operations team, you would drive operational excellence and collaboration throughout the MBD department in support of firm priorities. You will collaborate closely with the Senior Manager of Marketing Operations to execute tactically complex, cross-department and interdepartmental initiatives that require strategic coordination and collaboration.

This position can sit in our Chicago, Atlanta, Baltimore, Boston, Dallas, Houston, Miami, Philadelphia, Phoenix, or Raleigh office and offers a hybrid work schedule.

Responsibilities

• Serves as a liaison for webinar support; this includes, but is not limited to, serving as the primary point of contact to drive webinar execution by joining planning calls, drafting electronic invites, scheduling tech runs, coordinating email schedules, requesting CLE credits, attending webinars, and keeping stakeholders informed.
• Ability to prioritize competing deadlines, anticipate client needs, and proactively troubleshoot to deliver accurate and valuable services on time.
• Provides support to the firm's webinar programs by using strong organizational skills and exhibiting strong attention to detail, including cross-functional coordination for logo placements, branded content creation, and presence during webinars.
• Ability to utilize company resources to complete tasks.
• Assists in compiling presentations, key metrics, and reports for leadership.
• Utilizes ServiceNow to track workflow; InterAction and MS Dynamics for CRM; and the Zoom webinar platform.
• Assists with day-to-day requests such as bio updates, reports, and research in accordance with SLA turnaround times.
• Actively participates in lawyer meetings as requested or appropriate.
• Other duties as assigned.

Desired Skills

Have working knowledge of webinar operations and marketing. Must know how to do and manage firm webinars. Proficient in working with Zoom or other webinar platforms. Familiarity with ServiceNow is a plus. Excellent project management and organization skills. Strong attention to detail and ability to adhere to strict and moving deadlines. Confident with the ability to build relationships with internal and external contacts as well as practice and firm leaders. Have the ability to prioritize and complete simultaneous projects with little to no supervision in a fast-paced environment. Proficiency with MS Word/Excel/PowerPoint, particularly CoPilot.

Minimum Education

• Bachelor's Degree in Marketing, Communications, Business or related field.

Minimum Years of Experience

• 3 years' experience in marketing and/or business development in a law firm or business professional environment. Webinar and project management experience required.

Essential Job Expectations

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
• Provide timely, accurate, and quality work product.
• Successfully meet deadlines, expectations, and perform work duties as required.
• Foster positive work relationships.
• Comply with all firm policies and practices.
• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
• Ability to work under pressure and manage competing demands in a fast-paced environment.
• Perform all other duties, tasks or projects as assigned.

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment

The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm's discretion in the future.

Disclaimer

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm's discretion at any time. This job description does not change the at-will nature of employment.

Application Process

Applicants must apply directly online instead of sending application materials via email.

Accommodation

Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact View email address on click.appcast.io.

Agency applications will not be considered.

No immigration sponsorship is available for this position.

The firm's expected hiring range for this position is $34.08 - $48.74 per hour depending on the candidate's geographic market location. Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws.

The compensation offered for employment will also be dependent on other factors including the candidate's experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits, including medical/dental/vision insurance, and 401(k).Applicants who are not based in the jurisdiction in which this position is posted and who apply for this role are doing so voluntary and are not eligible for relocation assistance. Any relocation benefits, if any, are provided only where a relocation is required at the firm's direction and in accordance with applicable policy and law.

DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.