Customer Onboarding Manager

Universal Logistics Holdings

Customer Onboarding Manager

Are you looking to join a dynamic team that provides its people with the tools to be successful and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Are you a customer-focused leader looking to grow your career with a leading transportation and logistics company?

Universal Logistics Holdings is a multi-billion-dollar provider of transportation, intermodal, and supply chain solutions. For over 90 years, we've delivered exceptional service through innovative solutions and a talented team committed to operational excellence.

Position Summary

The Customer Onboarding Manager will lead a small team responsible for onboarding new customers, maintaining customer data, and ensuring a seamless onboarding experience. This hands-on role serves as a key liaison between customers and internal departments while driving process efficiency and customer satisfaction.

Key Responsibilities

Manage daily customer onboarding operations and support team performance.
Ensure onboarding activities are completed accurately and on time.
Maintain customer data within TMS, GP, and PortPro systems.
Review customer credit information and onboarding requirements.
Coordinate with customers, EDI teams, and internal stakeholders.
Monitor KPI performance and identify improvement opportunities.
Serve as the primary point of contact for onboarding-related issues and customer needs.

Qualifications

Leadership or team management experience.
Strong communication and relationship-building skills.
Excellent organizational and problem-solving abilities.
High attention to detail and data accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Logistics, transportation, or supply chain experience preferred.

Job Type: Full-Time

Ready to join a growing industry leader? Apply today and become part of the Universal team.

Apply

Vacancy posted 5 days ago

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