Manager, UX/UI Design

The Manager of UX Design leads a high‑performing team of designers supporting a multi‑billion‑dollar specialty retailer. This role shapes user experiences across a diverse ecosystem—including retail, veterinary hospitals, pet services, eCommerce, and an expanding online pharmacy business. Key Responsibilities Team Leadership & Development: Lead, mentor, and scale a team of UX/UI and product designers; foster a strong design culture; provide coaching, feedback, and career development; recruit, onboard, and retain top talent. UX Strategy & Vision: Define and drive UX strategy aligned with business goals across all platforms; champion a customer‑first mindset; establish and evolve design standards and systems; partner with leadership to influence product roadmaps and long‑term vision. Cross‑Functional Collaboration: Work closely with Product, Engineering, Marketing, Data, Operations, and other stakeholders across eCommerce, pharmacy, veterinary services, and in‑store experiences; translate complex business requirements into intuitive, scalable design solutions. Design Execution & Quality: Oversee end‑to‑end design processes; ensure high‑quality deliverables—including user flows, wireframes, prototypes, and design specs—while advocating for accessibility, usability, and consistency; use customer insights, analytics, and testing to inform decisions. Customer Experience Innovation: Identify opportunities to unify experiences across retail, services, and digital ecosystems; drive omnichannel innovation; stay ahead of industry trends and emerging technologies. Qualifications Required: 5+ years of UX/Product Design experience, 2+ in leadership; proven ability to manage and scale design teams; strong portfolio of user‑centered solutions; experience designing for complex ecosystems (eCommerce, marketplaces, or service platforms); deep understanding of UX principles, research methods, and design systems; excellent communication and stakeholder management skills. Preferred: Experience in retail, healthcare, veterinary, pharmacy, or service‑based industries; background in omnichannel or multi‑platform design; familiarity with regulatory or compliance‑driven UX; experience integrating physical and digital journeys. Key Competencies Strategic thinking with strong business acumen. Empathetic leadership and team development. Data‑informed decision‑making. Systems thinking across complex user journeys. Ability to balance speed, quality, and innovation. Salary Range: $142,100.00 - $213,100.00 Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. #J-18808-Ljbffr