Service Coordinator

Benefits:

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Pure Water Technology is the driving force behind sustainable, eco-friendly water and ice solutions. Over the last two decades, we've partnered with businesses statewide to eliminate plastic bottles and jugs, promoting a healthier, cleaner environment. Join us in making a difference—one bottle-less cooler at a time.

Job Description This is a full-time position responsible for receiving and entering service calls and scheduling installations and service calls for 12+ service technicians. • Gather and accurately document customer and service information • Schedule and route service technicians efficiently • Adjust schedules when emergencies, cancellations, or unexpected issues arise • Prioritize service requests based on urgency and customer needs • Communicate schedule and service information to technicians and other team members • Monitor service activity and follow up on outstanding items • Stay on top of incoming emails and respond promptly and professionally • Maintain accurate customer, scheduling, and service records • Switch between phone calls, scheduling, email, and administrative work without losing track of details

Required Skills

Minimum of five years experience.

Familiarity with Word, Excel, Outlook, Google Maps

Ability to multitask is a must as this is a fast paced environment.

Strong communication skills and attention to detail as well as the ability to make quick decisions is very important to this position.

Pure Water Technology Offers

Hourly wage commensurate with experience ($20 to $23/hour)

Fully paid training

Comprehensive benefits including medical, company paid life insurance, 401(k) plan with match and much more!