Quality Assurance Manager - Data Systems

Volunteers of America-Greater New New York (VOA-Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you are passionate about making a difference and joining a mission‑driven team, we invite you to explore this opportunity. Position: Quality Assurance Manager - Data Systems (Hybrid) Location: New York, NY 10020 Minimum Qualifications Bachelor's degree in a related field Two years of experience in data quality and data systems Demonstrated ability in written and verbal communication Other necessary skills include training, audit and evaluation data collection, and incident management skills Supervisory Role This position does have supervisory responsibilities. Quality Assurance Manager - Data Systems Principal Responsibilities Manage, update and distribute agency dashboards Monitor and manage the quality assurance help desk Manage, monitor and analyze agency outcomes Review and respond to agency‑wide incident reports Train necessary agency workforce on incident identification, writing, and reporting Participate and assist in the development of ongoing staff training for the electronic health record Support the AVP of Research and Evaluation and the Senior Director of Research and Evaluation/Corporate Privacy Officer in daily operations Perform other related duties as requested Benefits Medical, Dental, and Vision Coverage Prescription Coverage Life Insurance Retirement Plan Tuition Reimbursement Paid Time Off , including a Paid Birthday Holiday VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. #J-18808-Ljbffr Volunteers of America Greater New York