Client Relations Coordinator

Job Description

Job Description

Client Relations Coordinator (Contract)

Industry: Energy
Location: 100% Onsite - Downtown Houston, TX 77002
Schedule: Monday-Friday, flexible start time between 6:00 AM and 8:00 AM
Position Type: Temporary / Contract
Duration: Approximately 2-6 months
Pay Rate: $18.00-$21.00 per hour

Job Overview

LHH Recruitment Solutions is seeking a Client Relations Coordinator to support a high-volume customer service hotline for one of our energy-sector clients. This contract role focuses on handling high-volume inbound and outbound calls , responding to email inquiries, researching customer records, and maintaining accurate account information using internal systems. This position will provide coverage and additional support during a temporary leave.

This role requires strong, high-volume call center experience . Candidates can expect to handle approximately 13-33 phone calls per day and 46-66 total client contacts per day (calls and emails combined), depending on seasonal demand. The ideal candidate is comfortable working in a fast-paced, metrics-driven environment while delivering professional and accurate client support.

In Simple Terms

This job is about helping clients by answering their phone calls and emails throughout the day. You'll look up client information in internal systems, help resolve questions, and update records to ensure everything stays accurate.

Key Responsibilities

• Answer high-volume inbound and outbound client phone calls
• Respond to client email inquiries in a shared inbox environment
• Research customer information using systems such as SAP PRA , Salesforce , and PLADS
• Update and maintain accurate client and account records
• Submit internal requests to update Tax ID and banking information
• Log all client calls and email interactions in Salesforce
• Assist internal teams with ad-hoc administrative and customer support tasks
• Provide backup coverage for additional customer service queues as needed

Required Skills & Qualifications

Must-Have Qualifications

• Proven experience in a high-volume inbound and outbound call center environment
• Ability to manage frequent client interactions efficiently and professionally
• Proficiency with Microsoft Excel
• Strong written and verbal communication skills
• Ability to prioritize tasks from multiple stakeholders
• Strong attention to detail and accuracy
• Excellent problem-solving skills

Preferred Qualifications

• Experience with SAP PRA and/or Salesforce
• Previous customer service or call center experience in a hotline environment
• Experience supporting customer inquiries via phone and shared email inboxes

Systems & Tools You'll Use

• SAP PRA (Production Revenue Accounting): Used in the energy industry to manage revenue and royalty information
• Salesforce: CRM platform used to track and manage client interactions
• PLADS: Internal system used to research and manage client records
• Microsoft Excel: Used for data tracking, information review, and reporting support

Working Conditions

• Standard office environment
• Must be able to remain in a stationary position for extended periods (sitting or standing approximately 50% of the time)

Pay Details: $18.00 to $20.00 per hour

Search managed by: Laarnie Thompson

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.