Customer Service Representative

Job Description

Job Description

We are seeking an outgoing, professional, and people-focused Customer Service Representative – Charity Outreach to join our growing team in Houston.

In this role, you will represent nonprofit and charitable organizations through in-person community outreach and fundraising campaigns . You will interact directly with members of the public, provide information about the organizations and causes we represent, answer questions, and help encourage community involvement and financial support.

This is a face-to-face role, making it an excellent opportunity for individuals who enjoy working with people, building relationships, and contributing to meaningful community initiatives.

No previous nonprofit experience is required. We provide hands-on training to help new team members develop strong communication, customer service, fundraising, and outreach skills.

Key Responsibilities

• Represent nonprofit and charitable organizations professionally during in-person outreach campaigns

• Engage directly with members of the public in a friendly, confident, and respectful manner

• Educate individuals about charitable programs, campaigns, and community initiatives

• Answer questions and provide accurate information about the organizations we represent

• Build positive relationships with potential donors and supporters

• Assist with face-to-face fundraising and donor acquisition efforts

• Clearly communicate the mission, goals, and impact of nonprofit campaigns

• Provide excellent customer service throughout every interaction

• Help individuals understand available ways to support or become involved with a cause

• Maintain a positive and professional image while representing our clients

• Work closely with team members and campaign leadership to achieve outreach and fundraising goals

• Participate in daily meetings, campaign training, and professional development sessions

• Track outreach activity and campaign results when required

• Follow all company and nonprofit partner guidelines when communicating with the public

• Assist with community events, promotional activities, and outreach initiatives as needed

Qualifications

We are looking for candidates who are:

• Friendly, professional, and comfortable speaking with people face-to-face

• Strong verbal communicators

• Customer-service oriented and able to create positive interactions

• Dependable, punctual, and professional

• Comfortable working in a team-oriented environment

• Motivated by goals and personal development

• Able to learn information about different nonprofit organizations and communicate it clearly

• Comfortable participating in fundraising and community outreach conversations

• Positive and adaptable in a fast-paced environment

Entry-level candidates and recent graduates are encouraged to apply.

Compensation

Pay: $800–$1,200 per week

Compensation may vary based on performance, experience, responsibilities, and campaign results.

Training & Development

All new Customer Service Representatives receive hands-on training covering:

• Customer service and communication

• Nonprofit and charity campaign knowledge

• Face-to-face fundraising

• Community outreach techniques

• Donor engagement

• Professional communication

• Leadership and team development

We believe in promoting from within and providing team members with opportunities to take on additional responsibilities as they gain experience.

What We Offer

• $800–$1,200 weekly earning opportunity

• Full-time Monday–Friday schedule

• Hands-on paid training

• Professional development

• Leadership and advancement opportunities

• Supportive team environment

• Experience working with nonprofit and charitable campaigns

• Opportunity to develop customer service, communication, fundraising, and leadership skills