Service Manager

Salary rate starting at $106,000; increase based on experience Benefits Medical, Dental, Vision Paid Time Off - Including Volunteer Hours Life and Accidental Death Insurance (Company Paid) Short and Long Term Disability Insurance (Company Paid) 401K, 401K Match - Access to Certified Financial Planner Access to LinkedIn Learning YMCA discount and more! Purpose and Scope of Job Manages the Aftermarket Service team in support of repair opportunities at customer’s facilities and supports Aftermarket Operations in SMA facilities. Essential Functions Develop and implement programs for the operation and continuous improvement of the Aftermarket repair concept. Develop implement and manages initiatives to provide repair services for competitor gearboxes. Interact with customers and various SMA staff/resources as needed to ensure satisfactory resolution of escalated customer concerns/issues. Partner with SMA Aftermarket National Sales Managers in cultivating and maintaining relationships with current and prospective customers. Develop and implement continuous improvement initiatives to include local technical training and job scope procedures Manage and coordinate SMA Service team work schedules, to include emergency field service assignments. Generate and maintain Service reports for Aftermarket activities. Lead and assist in planning projects of varying scope and duration to accommodate changes in business strategy, customer requirements and unforeseen contingencies. Apply comprehensive technical knowledge and management experience to analyze and resolve complex work problems, or assist other employees in problem solving. Provide technical assistance in the repair evaluation process. Assist employees in determining solutions to enhance the Service offering to customers. Manage the Safety sites required for remote work. Lead the Service team to support Contractual Storage and Maintenance agreements in-house. Other duties as assigned by International Aftermarket Management. Minimum Qualifications Bachelor’s Degree in Engineering or related Service discipline Previous management experience of a service group and/or industrial type repair facility. A working knowledge of the operating characteristics of rotating machinery. Ability to collect and analyze data, produce databases and write reports. Excellent problem solving, communication, team-building and interpersonal skills. Working knowledge of Microsoft Office (Word, Excel, and PowerPoint). Must be able to travel (30%). Any additional essential skills and/or knowledge as shown in the HRIS Career & Education > Skills section for incumbents holding this job title. Work Conditions & Physical Environment Duties are performed in an industrial environment. While performing the duties of this job, the employee is constantly required to stand; use hands to finger, handle, or feel; reach with hands and arms; twist; bend; and stoop, kneel, crouch, or crawl. The employee is frequently required to walk. The employee must constantly lift, carry, move, push, and/or pull up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is constantly exposed to moving mechanical parts, fumes or airborne particles, risk of electrical shock, and vibration. The employee may be exposed to toxic or caustic chemicals. The noise level in the work environment is usually very loud. The physical requirements described herein are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. The above statements describe the general nature and level of work being performed. This job description does not serve as a contract nor does it limit the employer’s ability to establish or change the content, nature, or essential functions of this job. Employees holding this position will be required to perform any other job-related duties as requested by management. Under the Americans with Disabilities Act (ADA) of 1990, reasonable accommodations will be considered for qualified individuals with a disability. Additional Information Is this position safety sensitive? Yes #J-18808-Ljbffr