Patient Care Coordinator

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Patient Care Coordinator

2 days ago Requisition ID: 1027

Salary Range: $26.00 To $29.00 Hourly

About Us:

New York Plastic Surgical Group (NYPS Group) is the largest and longest-running private and academic plastic surgery practice in the United States. With more than 20 board-certified plastic surgeons practicing across 10+ affiliated offices, ambulatory surgery centers, and over 20 hospitals, NYPS Group provides expert, comprehensive, and compassionate care. Founded in 1948, NYPS Group, a division of Long Island Plastic Surgical Group, is one of the nation’s most well-established plastic surgery practices, offering patients the collective expertise of specialty-trained surgeons dedicated to achieving exceptional outcomes.

Job Summary:

The Patient Care Coordinator guides cosmetic surgery patients through the consultation, scheduling, and preoperative process. This role provides clear information about pricing, financing options, scheduling, and preoperative requirements while working closely with surgeons, clinical teams, and surgical facilities to deliver an organized and supportive patient experience.

Required Experience:

• Two years of experience in a patient-facing medical office, surgical practice, or healthcare coordination role preferred.
• Experience in plastic surgery, cosmetic surgery, or aesthetics strongly preferred.
• Strong customer service, interpersonal, and written and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple patients, schedules, and competing priorities.
• Professionalism, sound judgment, and strong problem-solving skills.
• Accuracy and attention to detail when managing patient information, pricing, scheduling, and documentation.
• Proficiency in Microsoft Office and practice management software; Nextech experience preferred.
• Familiarity with cosmetic procedures, injectable products, aesthetic services, and patient financing options preferred.
• Ability to learn and communicate current services, promotions, and patient requirements.

Key Responsibilities:

Patient Communication and Coordination

• Serve as a primary contact for prospective and existing cosmetic surgery patients, responding promptly and professionally to calls, emails, and inquiries.
• Explain the consultation and surgical scheduling process, pricing, financing options, and preoperative requirements.
• Follow up with patients regarding procedure quotes, scheduling, and outstanding requirements.
• Coordinate communication among patients, surgeons, clinical staff, and surgical facilities.
• Maintain supportive, professional communication and protect patient confidentiality.

Surgical Scheduling and Preparation

• Schedule cosmetic procedures based on patient, surgeon, operating room, and facility availability.
• Review operating room schedules to support efficient utilization.
• Prepare and distribute surgical packets, agreements, and preoperative materials.
• Communicate required medical clearances, testing, documentation, and clinical team instructions.
• Obtain completed agreements and required documentation and follow up on outstanding items to minimize delays.
• Order necessary supplies for scheduled surgical cases.

Financial and Service Information

• Prepare accurate procedure quotes and review costs and financing options with patients.
• Maintain current knowledge of cosmetic procedures, injectable products, Deep Blue Med Spa services, rebates, and promotions.
• Meet with vendor representatives as needed to stay informed about relevant products and promotional programs.
• Keep patient resources and promotional materials current and readily available.

Administrative and Departmental Support

• Maintain accurate and complete patient records in the practice management system.
• Collaborate with clinical and administrative teams to support daily operations.
• Participate in departmental meetings, training, and required educational activities.
• Maintain an organized and properly stocked workstation.
• Follow organizational policies, privacy requirements, and customer service standards.
• Travel between practice locations as needed.
• Perform other related duties as assigned.

Education Requirement:

• Bachelor's degree in healthcare administration, business administration, communications, or a related field required.

What We Offer:

We believe in supporting our employees both at work and beyond. Our benefits and perks include:

• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Additional Coverage Options: Aflac supplemental benefits, long-term disability, life insurance, and pet insurance.
• Time to Recharge: 19 PTO days annually, increasing with tenure, plus 8 paid holidays.
• Invest in Your Future: 401(k) retirement plan featuring a Safe Harbor company contribution, plus profit-sharing opportunities.
• Employee Perks: Exclusive employee discounts on select cosmetic services and products.
• More Ways to Save: Additional discounts and special offers through PLUM Benefits.

About Us:

New York Plastic Surgical Group (NYPS Group) is the largest and longest-running private and academic plastic surgery practice in the United States. With more than 20 board-certified plastic surgeons practicing across 10+ affiliated offices, ambulatory surgery centers, and over 20 hospitals, NYPS Group provides expert, comprehensive, and compassionate care. Founded in 1948, NYPS Group, a division of Long Island Plastic Surgical Group, is one of the nation’s most well-established plastic surgery practices, offering patients the collective expertise of specialty-trained surgeons dedicated to achieving exceptional outcomes.

Job Summary:

The Patient Care Coordinator guides cosmetic surgery patients through the consultation, scheduling, and preoperative process. This role provides clear information about pricing, financing options, scheduling, and preoperative requirements while working closely with surgeons, clinical teams, and surgical facilities to deliver an organized and supportive patient experience.

Required Experience:

• Two years of experience in a patient-facing medical office, surgical practice, or healthcare coordination role preferred.
• Experience in plastic surgery, cosmetic surgery, or aesthetics strongly preferred.
• Strong customer service, interpersonal, and written and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple patients, schedules, and competing priorities.
• Professionalism, sound judgment, and strong problem-solving skills.
• Accuracy and attention to detail when managing patient information, pricing, scheduling, and documentation.
• Proficiency in Microsoft Office and practice management software; Nextech experience preferred.
• Familiarity with cosmetic procedures, injectable products, aesthetic services, and patient financing options preferred.
• Ability to learn and communicate current services, promotions, and patient requirements.
• Spanish language proficiency preferred.

Key Responsibilities:

Patient Communication and Coordination

• Serve as a primary contact for prospective and existing cosmetic surgery patients, responding promptly and professionally to calls, emails, and inquiries.
• Explain the consultation and surgical scheduling process, pricing, financing options, and preoperative requirements.
• Follow up with patients regarding procedure quotes, scheduling, and outstanding requirements.
• Coordinate communication among patients, surgeons, clinical staff, and surgical facilities.
• Maintain supportive, professional communication and protect patient confidentiality.

Surgical Scheduling and Preparation

• Schedule cosmetic procedures based on patient, surgeon, operating room, and facility availability.
• Review operating room schedules to support efficient utilization.
• Prepare and distribute surgical packets, agreements, and preoperative materials.
• Communicate required medical clearances, testing, documentation, and clinical team instructions.
• Obtain completed agreements and required documentation and follow up on outstanding items to minimize delays.
• Coordinate payment collection during preoperative visits.
• Order necessary supplies for scheduled surgical cases.

Financial and Service Information

• Prepare accurate procedure quotes and review costs and financing options with patients.
• Maintain current knowledge of cosmetic procedures, injectable products, Deep Blue Med Spa services, rebates, and promotions.
• Meet with vendor representatives as needed to stay informed about relevant products and promotional programs.
• Keep patient resources and promotional materials current and readily available.

Administrative and Departmental Support

• Maintain accurate and complete patient records in the practice management system.
• Collaborate with clinical and administrative teams to support daily operations.
• Participate in departmental meetings, training, and required educational activities.
• Maintain an organized and properly stocked workstation.
• Follow organizational policies, privacy requirements, and customer service standards.
• Travel between practice locations as needed.
• Perform other related duties as assigned.

Education Requirement:

• Bachelor's degree in healthcare administration, business administration, communications, or a related field required.

What We Offer:

We believe in supporting our employees both at work and beyond. Our benefits and perks include:

• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Additional Coverage Options: Aflac supplemental benefits, long-term disability, life insurance, and pet insurance.
• Time to Recharge: 19 PTO days annually, increasing with tenure, plus 8 paid holidays.
• Invest in Your Future: 401(k) retirement plan featuring a Safe Harbor company contribution, plus profit-sharing opportunities.
• Employee Perks: Exclusive employee discounts on select cosmetic services and products.
• More Ways to Save: Additional discounts and special offers through PLUM Benefits.

This position requires flexibility to support office coverage from open to close. Typical shifts may include:

• 8:00 AM - 4:00 PM
• 9:00 AM - 5:00 PM
• 10:00 AM - 6:00 PM
• 11:00 AM - Close (typically no later than 7:00 PM)

Candidates should be available to work varied shifts based on department coverage needs.