Membership Concierge III

Membership Concierge IIIThe Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.Job Duties and ResponsibilitiesFacilitate check-in process for members and guests entering clubMonitors, handles, and delegates incoming phone calls from members and guestsMaintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policiesProactively builds relationships with members and guests, regularly creating over the top service experiencesAssists members with account maintenance, processing member needs, changes and transactions including program, service, and product paymentsFunctions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the memberEngage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfactionCustomizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needsCommunicates with members and prospective members via email or phone in a manner aligned with our brandCompletes administrative duties, club paperwork and cash drawer reconciliationPosition RequirementsHigh School graduate or equivalentMinimum of 1-year customer service experienceMinimum of 1-year sales experienceCompletion of Membership Sales Certification within 60 days of hireCompletion of Retention Specialist Certification within 60 days of hirePreferred RequirementsBachelors Degree in Hospitality or related fieldFitness industry knowledgePayThis is an hourly position with wages starting at $21.50 and pays up to $28.75, based on experience and qualifications.BenefitsAll team members receive the following benefits while working for Life Time:A fully subsidized membershipDiscounts on Life Time products and services401(k) retirement savings plan with company discretionary match (21 years of age and older)Training and professional developmentPaid sick leave where required by lawFull-time Team Members are eligible for additional benefits, including:Medical, dental, vision, and prescription drug coverageShort term and long term disability insuranceLife insurancePre-tax flexible spending and dependent care plansParental leave and adoption assistancePaid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leaveDeferred compensation plan, if the team member meets the required income thresholdLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.