Membership Concierge II

Membership Concierge IIAs a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.Job Duties/ResponsibilitiesOperates as first point of contact for members and guests entering resortExemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiencesReceives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policiesAssists members with account maintenance, processing member needs, changes and transactions including program, service, and product paymentsServes as a key point of contact for new membership sales and member retention interactions.Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resourcesMinimum Required QualificationsCandidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.Education:High School graduate or equivalentYears of Experience:Minimum of 1-2 years of experience in customer service or salesLicenses / Certifications / Registrations:Complete Retention Specialist Certification within 60 days of hirePassion to serve othersEffective communication skillsPreferred RequirementsBachelor's Degree in HospitalityPayThis is an hourly position with wages starting at $17.25 and pays up to $20.50, based on experience and qualifications.BenefitsAll team members receive the following benefits while working for Life Time:A fully subsidized membershipDiscounts on Life Time products and services401(k) retirement savings plan with company discretionary match (21 years of age and older)Training and professional developmentPaid sick leave where required by lawFull-time Team Members are eligible for additional benefits, including:Medical, dental, vision, and prescription drug coverageShort term and long term disability insuranceLife insurancePre-tax flexible spending and dependent care plansParental leave and adoption assistancePaid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leaveDeferred compensation plan, if the team member meets the required income thresholdLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.