NAM Head of Client Engagement

About the Role Citi is a global leader in Fixed Income markets. The Fixed Income Trade Processing (FiTP) platform handles derivatives, cash, and exotics for thousands of users. The NAM Head of Client Engagement is a C14-level leadership position based in New York City that serves as the primary point of contact for senior desk heads across the Rates and Spread Products businesses, translating business needs into technology solutions. Key Responsibilities Serve as the senior‑most technology liaison for Rates and Spread Products desk heads, building trusted, long‑term relationships with front‑office leadership. Maintain a continuous, real‑time pulse on evolving business priorities and proactively surface emerging needs. Translate front‑office priorities into clear technology roadmaps and deliver high‑impact solutions across trade capture, STP, and regulatory reporting. Build, lead, and develop a high‑performing client engagement team, fostering accountability, innovation, and continuous improvement. Partner with global development, QA, and support teams to ensure business priorities are resourced and delivered across time zones. Oversee end‑to‑end delivery of key initiatives including unified platform buildout, Electronic Trading STP, trade capture and enrichment, and regulatory reporting mandates. Establish and maintain structured engagement cadences with front‑office stakeholders, ensuring transparency on delivery status and risk escalation. Build a broad‑based understanding of the FiTP application suite and champion platform capabilities to business stakeholders, driving adoption of new features and modernization initiatives. Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for the team (e.g., performance evaluations, hiring and disciplinary actions). Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results. Utilize in‑depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues. Ensure essential procedures are followed and contribute to defining standards. Integrate in‑depth knowledge of applications development with overall technology function to achieve established goals. Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources. Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards. Required Qualifications 10+ years of experience in technology, financial services, or client‑facing roles within capital markets, with deep exposure to Fixed Income products and trading workflows. 7+ years of proven leadership and people‑management experience, with a track record of building and retaining high‑performing teams in a global, matrixed environment. Demonstrated ability to engage senior business stakeholders — including traders, desk heads, and sales leadership — in a credible, professional, and impactful manner. Knowledge of major Fixed Income products (Bonds, Swaps, Futures, Spread Products) and Broker/Customer Markets electronic trading flows, including STP and regulatory reporting. Strong track record of disciplined project delivery — managing complex, multi‑stakeholder programs on time and within scope in a high‑pressure trading environment. Solid architectural understanding of enterprise trading platforms, including experience with microservices, modern software delivery practices (Agile, CI/CD), and large‑scale financial systems. Equal Opportunity Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi