Customer Service Representative, Underwriting

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Operates as a representative of the company by answering and documenting all incoming calls to determine their nature while responding to complex calls related to specialized products. Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty. Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the reason for the call. Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry. Handles the answering of questions regarding declination reasons, risk assessments, and telephone interviews so that our members better understand their options. Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved. Complete on going required training to understand how to use tools available to recall necessary information. Documents all customer correspondence and maintains confidential records of patient information. Meet all company set metrics. Required Qualifications 1+ years experience in call center operations or customer service. Multitasking capability with superb time management. Excellent verbal and written communication, active listening, and the ability to express information clearly. Patience, empathy, and the ability to handle difficult customers professionally. Basic computer skills and ability to navigate phone systems and software. Preferred Qualifications Excellent communication skills, both written and verbal basic computer skills positive service-oriented attitude Active listening capabilities Previous Healthcare call center experience Empathetic, Multi Tasking Capabilities with Superb time management First call resolution mindset Working knowledge of problem solving and decision making skills Education High school diploma or up to 2 year equivalent experience. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 07/07/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.