Quality Assurance Supervisor

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:


Managerial

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visitdsv.comand follow us onLinkedInandFacebook.

Location: USA - Northlake, East Catherine Court

Division:Solutions
Job Posting Title: Quality Assurance Supervisor
Time Type: Full Time

POSITION SUMMARY

The Quality Supervisor is a visible leadership and development role.This individualis responsible forsupporting the quality programs in the warehouse and will report to the site General Manager.This role supports local continuous improvement activities, document controls, and ISO activities.He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Quality

• Maintains compliancewithinternational,industry,and customer-specific quality standards.

• Leads and individuallyperformas needed, the analysis of product/service issues todetermineroot causes.

• Manages and communicates change control processes to all departments.

• Responsible for the coordination of internal and external auditing plusmaintainingthe internal quality audit system.

• Assistsin implementation and monitoring of thecompany'squality systems including, but not limited to, compliance with the following standards: ISO 9001:2008.

• Assistsin the establishment,implementation,and evaluation of quality management system metrics.

• Provides guidance and support for both customer service and quality departmentsassistingwith problem solving and improvement opportunities.

• Manages customer driven continual improvement roadmaps.

• Drives Continuous Improvement Programs at all levels including education of these programs

• Develops and conducts training on the quality system and other related topics.

• Overseedocument control; updating,creatingand publishing controlled documents including sending change notifications toeffectparties/departments andfollowup on the Quality Management System.

• Develops and implements administrative systems including record management, traceability, and trend reporting.

Budgeting

• Identifiescost improvement initiatives, which generate positive results to the assigned operation EBIT

• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation

Customer Service

• Monitors KPIs (Key Performance Indicators) for assigned operation

OTHER DUTIES

• Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

• Communicates all problems and questions to site leadershipand implements solutions to minimize risk.

• Followall safety procedures.

• Responsible for all equipment, supplies, documents, and materials related tojob.

• Responsible for following all DSV policies and procedures.

• Complies withall federal, state, and local regulations.

• Communicates with all levels of staff andthe publicasappropriate tothe job.

SKILLS & ABILITIES

Education& Experience:

• Must have ahigh school diploma

• 3 years' experience working ina logistics/distribution/relevant environment

• Prior experience in safety observations/inspections, developing and implementing compliance strategies and plans.

• Knowledge of safety and health management systems and practices.

• Preferred: PriorMHE certification / knowledge of basic MHE operation

Certificates, Licenses, Registrations or Professional Designations

• Satisfactory completion of a forklift training program

Computer Skills:

• Proficient in Microsoft Office (Excel, Work, and Power Point)

• RF Scanners

• WMS functions

Language Skills

• English (reading, writing, verbal)

• Business communication

Mathematical Skills

• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling,storingand distributing client products

Other Skills

• Strong attention to detail accuracy andaccomplishjobtasksin a timely manner

• Good organizational and personnel skills

• Good communicationskills, written and oral

• Good leadership, supervision, and planning skills

• Able to work flexible schedules, including nights and weekends, as required by the operation

• Participate inestablishedcross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able toassistas a back-up when the need may arise.

• Must be able to effectively adapt to change and thrive in a stimulating, fast-pacedwork environment.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High School Diploma or GED isrequired

• Minimum of 2 years of supervisor experience in supply chain/logistics/warehousing

Certificates, Licenses, Registrations or Professional Designations

• Able to pass TSA Security Treat Assessment (STA)

• Able to pass Transportation Security Training Requirements andreceiveannually.

Other

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

SKILLS,KNOWLEDGEAND ABILITIES

Computer Skills

• Basic understanding of WMS (Warehouse Management Systems)

• Strongproficiencyin basic MS Office applications

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Intermediate as needed for financials/budgeting

PREFERRED QUALIFICATIONS

• 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience

• 3PL management experience strongly preferred

CORE COMPETENCIES

Leader of Others

Accountability

Business Acumen

Communication / Building Partnership

Developing Oneself

Developing Others

Drive for Results

Embracing Change

Problem Solving

Empowerment

Leadership Excellence

Leading Change

ProblemSolving

Independent Contributor

Accountability

Communication / Building Partnership

Customer Orientation

Developing Oneself

Drive for Results

Embracing Change

Problem Solving

Professional Competencies

PHYSICAL DEMANDS

Occasionally

• Bending

Frequently

• Walking and Standing

Constantly

• Sitting

Ability to Lift/Carry and Push/Pull

• 11-20 pounds

• Reachshoulder, squat, or kneel.

Other Physical Requirements:

WORK ENVIRONMENT

While performing the duties of this job, the employeerarely isexposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment isusually lowto moderate.

For this position, the expected base pay range is - . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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Quality Assurance Supervisor

Northlake

Nearest Major Market: Dallas


Nearest Secondary Market: Fort Worth