Clinic Service Representative II

Position Details

Position Information


Recruitment/Posting Title
Clinic Service Representative II


Job Category
Staff & Executive - Healthcare - Administrative Services


Department
RWJ - EBCHC Reception


Overview


New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary


Rutgers, The State University of New Jersey, is seeking a Clinic Service Representative II - Registration for the Eric B. Chandler Health Center at the Robert Wood Johnson Medical School.

The primary purpose of the Clinic Service Representative II-Registration is to perform a variety of simple and complex registration activities at the Eric. B. Chandler Health Center and its affiliate sites under limited supervision.

Among the key duties of this position are the following:

• Provides efficient and courteous services when scheduling patient's appointments.
• Utilizes computer to process full registration information for new/established patients at every visit.
• Receives, reviews and responds to routine and complex inquiries from patients, colleagues, practice physicians, State Presumptive Eligibility department staff members.
• Performs cashier duties.
• Responsible for generating daily reports.
• Communicates work-related problems to the Team Supervisor or Assistant Manager, Patient Business Services.

FLSA
Nonexempt


Grade
177


Salary Details

Minimum Salary
26.480


Mid Range Salary
26.980


Maximum Salary
27.790


Offer Information


The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits


Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status
Full Time


Working Hours

Standard Hours
35.00


Daily Work Shift
Day


Work Arrangement


This position requires a fully on-site work arrangement.

Union Description
Teamsters 97


Payroll Designation
PeopleSoft


Seniority Unit

Terms of Appointment
Staff - 12 month


Position Pension Eligibility
PERS

Qualifications


Minimum Education and Experience

• Two (2) years of experience in physician, hospital or health center billing setting, including management of various types of insurance billing processes.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Bi-lingual (English/Spanish) skills required.
• Demonstrated knowledge of medical terminology is required.
• Must be familiar with the billing practices of Medicaid and Medicare and other third party payors.
• Requires working with office equipment and confidential patient records and correspondence.
• Required to proofread and check documents for accuracy.

Preferred Qualifications

• Candidates having experience working in a Federally Qualified Health Center a plus.

Equipment Utilized

Physical Demands and Work Environment

• Physical Demands: This position requires standing, walking, use of hands to finger, handle or feel, ability to reach with hands and arms 1/3 of the time; ability to talk or hear up to 2/3 of the time and sitting over 2/3 of the time. Must have clear vision at 20 inches or less (close vision).

• Work Environment: Moderate noise level.

Special Conditions

• Evening and weekend rotations required.

Posting Details


Posting Number
26ST1174


Posting Open Date

Special Instructions to Applicants

Regional Campus
Rutgers Biomedical and Health Sciences (RBHS)


Home Location Campus
Downtown New Brunswick


City
New Brunswick


State
NJ


Location Details

Pre-employment Screenings


All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement


It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: