FIELD SERVICE TECHNICIAN

Field Service Technician

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Technician in South Hill, Virginia. The Field Service Technician is responsible for providing expert level diagnosis, troubleshooting and repair of all engine/components regardless of model/maker at customer jobsites.

Minimum of three years' relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus. Candidates with less than 3 years' heavy equipment field experience are eligible for a $2,000 sign-on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment.

What You Will Do:

• Apply expert level troubleshooting techniques and determine proper repair procedures on all assigned work orders.
• Service, diagnose and repair/rebuild all engine/components regardless of model/maker of equipment, including electrical, computers, and monitors at customer's jobsite.
• Disassemble, inspect and determine parts needed. Reassemble to factory specifications.
• Interact with customers and answer repair-related questions as required. Refer non-repair related questions to supervisor.
• Perform heavy electrical and computer repairs.
• Interpret and utilize information from operating, maintenance and service manuals/bulletins.
• Inspect components removed from machines to determine their reusability.
• Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms.
• Clearly and concisely document all work and repairs completed in a timely manner.
• Maintain work area, tools and equipment to promote a clean and safe environment.
• Perform various other duties as assigned.

What We're Looking For:

• Minimum of four years experience repairing heavy construction equipment preferred.
• Experience troubleshooting and diagnosing expert level mechanical repairs.
• High school diploma or GED required
• Thorough knowledge of engines, transmissions, electrical and other related components to troubleshoot and analyze unique and high level problems/issues quickly and improvise using logic and critical thinking skills to make needed repairs.
• Excellent mechanical aptitude.
• Ability to repair Caterpillar and competitive components and machines.
• Excellent driving record and the ability to obtain a CDL.
• Ability to become DOT certified with DOT Medical Card.
• Willingness to work any shift and overtime as needed to meet business and customer demands.
• Strong communication with excellent oral and written communication skills.
• Self-direction and well organized.
• Proficient use of technical software, databases and manuals.

What Success Looks Like In This Role:

• Demonstrating ability to learn and apply new knowledge.
• Working independently and part of a team.
• Prioritizing workload while providing excellent customer service.
• Interacting with customers on a professional level.
• Performing well in a fast-paced work environment.
• Working in coordination with team to achieve Continuous Improvement goals and objectives.
• Promoting a positive customer experience.
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical Requirements:

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Frequently required to sit.
• Regularly lift and/or move up to 70 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law are encouraged to apply.

Carter Machinery is a drug-free workplace.

*Special rules and restrictions may apply to sign-on bonus eligibility for rehires.

PM21

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Carter Machinery Company