Head of Operations & Business Management

Operations Lead – PT MISSION: We empower people to design their best life at home through style, quality, and everyday value. To be the most loved home brand inspiring people to live beautifully every day. The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL works on all operation processes, including opening, closing, training, and delegation of tasks, while always demonstrating a culture of ethical conduct, safety, and compliance. The OL’s responsibilities require enthusiasm for vigorous lifting, carrying, moving around the warehouse-format store, and stocking. The OL performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness, providing troubleshooting, conditioning, and housekeeping while ensuring building, assets, and team member security. The OL coordinates directly with the Assistant Store Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics. The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., The OL supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. The OL drives productivity by training, coaching, planning, monitoring, and appraising results. The OL leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience. The OL participates in all freight processes for incoming freight and/or transitions. The OL processes freight, sorts and stocks products on shelves, including down stocking and end cap maintenance, while maintaining a neat, clean, and organized store. All other duties assigned based on business needs. Open Availability (nights and weekends) At least 18 years old. High School Diploma/Equivalent. Ability to work a flexible schedule, including nights, weekends, and some holidays. as well as to move merchandise around the warehouse-format store routinely. Does the right thing for the team member, the customer, and the company in all situations. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business. Create and Inspire – Creativity and innovation inspire our customers and each other to do better and be better together. Do The Right Thing – Design it right, make it right, and always do it right – with integrity, transparency, and accountability for our customers, our team and community at large. Use data-driven insights, take smart risks and drive innovation, efficiency, and efficacy in everything we do. Enjoy the Ride – Happy teams perform better and find greater fulfillment and enjoyment at At Home.