Customer Service Representative

Job Details

What You'll Do

1. Respond to customer inquiries via phone and email
2. Enter and manage customer orders and updates in internal systems
3. Provide order status updates, shipping information, and product support
4. Assist with returns, repairs, and exchanges
5. Ensure accurate invoicing by coordinating across systems
6. Maintain customer records and documentation
7. Support high call volumes with professionalism and efficiency
8. Collaborate with internal teams to resolve issues

What We're Looking For

Required:

• High school diploma or equivalent required; or an equivalent combination of education and relevant work experience.
• Strong communication and customer service skills
• Attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency

Preferred:

• Prior customer service or administrative experience
• Experience with ERP/MRP systems
• Experience in manufacturing or healthcare environments

What Makes You Successful in This Role

• You are patient, professional, and customer-focused
• You communicate clearly and confidently
• You stay organized and manage multiple tasks effectively
• You take ownership and follow through on issues
• You thrive in a fast-paced, team-oriented environment

Work Environment

This role operates across office and operational environments including warehouse and production spaces and requires collaboration with multiple teams.

Why Join Us?

• Be part of a team that values service and teamwork
• Gain experience in operations and customer support
• Opportunities for growth and development
• Make a real impact on customer experience

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.