Employee Benefits Associate Account Manager

Why North Risk Partners

Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska.

At North Risk Partners, our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day, constant learning, and the tools and resources to learn and grow at work and in life.

Job Summary

This position is responsible for managing the relationships and day-to-day service requests associated with employee benefits accounts to support the producing risk advisor. Associate Account Managers work under the supervision of the account management team servicing accounts and will progressively increase his/her responsibilities to become an account manager, who independently services client accounts.

Essential Responsibilities

• Develop and maintain strong relationships with clients through advising and responding to all correspondence in a quick and accurate manner
  • Includes answering questions regarding all lines of coverage, and assisting with plan and/or carrier changes, claims, and billing
• Collaborate with Risk Advisors to determine and meet client goals
• Work under the supervision of the Account Management team to:
  • Develop insurance solutions for current clients
  • Review policies to be certain information and coverages are accurate
  • Evaluate and prepare renewal comparisons and policy proposals
  • Communicate and educate clients on policies as needed
  • Coordinate external (e.g. carrier) and internal (e.g. agency management software systems) implementations of new groups as necessary
  • Enter activity and other relevant information into the agency management system in accordance with company processes and procedures
  • Resolve inquiries on service problems to ensure client satisfaction
• Promote and implement value-added services available through North Risk Partners
• Attend and actively participate in agency service training meetings
• Develop and maintain positive relationships with partner insurance carriers
• Continue professional development; pursue and maintain professional designations if applicable

Qualifications (Knowledge, Skills, & Abilities)

• A combination of education and experience generally attained through a high school degree, bachelor's degree, and a minimum of 2 years in the employee benefits insurance space
• Ability to obtain & maintain an insurance license
• Demonstrated success in customer service
• Excellent oral and written communication skills
• Proficiency in Microsoft Office suite

Behavior Expectations

• A role model for North Risk Partners' core values, mission, and desired culture
• Demonstrate enthusiasm and a positive attitude
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
• A team player who collaborates and works well with his/her coworkers
• A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners

Physical Requirements

• Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
• Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
• Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions to communicate with people inside and outside of the organization
• Sit and a desk for extended periods of time and perform long hours of work sitting at a computer
• Move around office/building/facilities repeatedly throughout the day
• Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels
• Must possess valid driver's license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetings
• Able to work a flexible work schedule, including overtime, nights, and weekends to attend events and meetings as needed

Tools and Equipment Used

Incumbents must be able to use telephones, calculators, copy machines, computers, printers, and other office equipment.

Work Environment

The work environment is primarily indoors. Exposure to a variety of weather conditions during work related travel and events held outside of the workplace will occur and I acknowledge that I have read, understood, and agree with the contents of this position description. I agree to use my best efforts to fulfill all expectations of the position. I also acknowledge that I am an at-will employee.

This job description does not necessarily list all the job functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks. Management reserves the right to revise and update job descriptions at any time.

Compensation and Benefits

The estimated range for this full-time position is $25.00 - $27.50 hourly, plus benefits. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting.

We offer a comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) plan, and more. North Risk Partners is growing which means your career can too. #oneTEAM members receive continuing professional education and development, volunteer time off, paid time off, and paid holidays.