Vendor Operations Associate

Role Description

Are you in search of an exciting opportunity to learn and grow in a dynamic new career? If so, ServiceLink, the best in the mortgage industry, invites you to apply for the opening of Vendor Operations Associate, a position which carries the responsibility of efficiently processing Valuation orders. If you are quality-driven and possess excellent communication skills, you may be the ideal candidate for Vendor Operations Associate. Your ability to maintain positive and professional business relationships with vendors and staff will be highly valued by ServiceLink, a company committed to providing on-going training and supporting every employee’s motivation to reach career goals.

A DAY IN THE LIFE: In this role, you will…

• Maintain and monitor the full vendor order pipeline to ensure timely progress and completion.
• Monitor the team phone queue and accept inbound calls to assist vendors with questions, updates, or issue resolution.
• Conduct outbound calls to vendors and manage incoming vendor inquiries to support active orders.
• Ensure accurate fee management and proper documentation for each order.
• Confirm vendor compliance with operational requirements.
• Send proactive reminders to vendors regarding quality standards, turnaround times, platform or website usage, and other performance expectations.
• Collaborate with team members to troubleshoot daily operational challenges affecting vendor performance or order resolution.
• Provide suggestions for workflow enhancements, process improvements, and best practices to strengthen overall operational efficiency.
• Assist in maintaining consistent communication patterns and service-level expectations across the vendor panel.

Qualifications

• The ability to maintain a positive and professional business relationship with vendors and internal staff.
• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
• High School diploma or equivalent required.
• Knowledge of office processes, procedures, and technology.
• Computer literate with the ability to learn software applications.
• Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience.
• Work requires willingness to work a flexible schedule.

Requirements

• Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues as directed by Vendor Management or Directors.
• Maintain compliance with Independence Guidelines.
• Maintain a positive and professional business relationship with vendors and internal staff.
• Manage vendor timelines, appointments and engagement agreements.
• Briefly relay reminders to vendors re: Quality, turnaround times, website usage, etc.
• Follow through with established team goals.
• Ensure appropriate escalation paths are followed and timely resolution is accomplished.
• Communication workflow expectations with consumers and vendors.
• Provide suggestions as to assist the team with resolving everyday operational challenges.
• Attend and participate in regular department meetings and provide feedback when necessary.
• Responsible to meet department productivity and quality goals.
• Communicate with Vendor Management and Directors on a regular basis.
• Perform all other duties as assigned.