Customs Operations Associate

Role Description

We are seeking a Customs Operations Associate to join our growing team. In this role, you will play a key part in supporting Quince’s U.S. import operations by ensuring accurate, compliant, and timely customs clearance. You will develop expertise in customs brokerage operations while helping manage high-volume import activity and partnering with internal teams and external vendors to facilitate the seamless movement of goods across borders. This role is well-suited for someone who enjoys working within operational workflows, following established processes, resolving exceptions, collaborating across teams, and maintaining a high level of accuracy in a fast-paced environment.

• Support daily U.S. customs filing operations for Quince-managed import shipments.
• Assist with preparing, reviewing, and validating shipment data required for customs entry filing.
• Monitor shipment status and help resolve customs clearance exceptions in a timely manner.
• Coordinate with internal teams, customs brokers, carriers, and external supply chain partners to support timely release of goods.
• Review shipment documentation for completeness and escalate missing or inaccurate data.
• Support timely transmission and follow-up of customs filing data, including entry-related information and partner updates.
• Help maintain accurate operational records, shipment trackers, and customs filing documentation.
• Support internal audit activities by gathering entry data, shipment records, and supporting documentation.
• Assist with daily and weekly reporting on customs filing volume, clearance status, and operational exceptions.
• Escalate customs clearance risks, data gaps, or operational bottlenecks to senior team members.
• Learn and apply Quince’s customs compliance procedures, internal controls, and operational.

Qualifications

• 3-5 years of experience in customs brokerage
• Strong attention to detail
• Comfortable operating in fast-paced, high-volume operational environments
• Strong organizational skills
• Basic understanding of U.S. import processes
• Willingness to learn

Requirements

• Proficiency with spreadsheets and operational trackers
• Experience working with e-commerce, retail, apparel, footwear, home goods, or consumer products
• Customs brokers license or desire to get it

Benefits

• Pay Range: $57,000 - $83,000 USD
• All posted ranges are reflective of base salary and may vary depending upon experience level and location.
• Bonus and equity may also be provided for eligible roles.