Program Coordinator (Non Profit)

Job Description

Job Description

Position Overview:

The Program Coordinator oversees and supports the day-to-day functioning of Healing Hands

Incorporated. They will complete client intakes, provide comprehensive case management

services for survivors of sexual assault, domestic violence, commercial sexual exploitation

(CSE) and facilitate trainings. The Program Coordinator will utilize a trauma-informed approach

to promote clients' right to self-determination and provide services in a manner that emphasizes

safety, respect, and dignity.

Responsibilities:

• Develop and implement program strategies that align with organizational goals.

• Manage budgets effectively to ensure financial sustainability of programs.

• Oversee intake process including completing client intakes.

• Train, onboard and supervise new interns, volunteers and assists with training new staff.

• Coordinate services with internal and external service providers

• Complete all required grant requirements to completion of the program and reports as needed.

• Maintain accurate financial and case records, document all services provided to clients

• Track expenses, create invoices and process payments.

• Assist in processing payroll and ensuring staff timesheets, payments, align with recorded

hours or stipends.

• Foster relationships with community partners, stakeholders, and clients to enhance

program outreach.

• Co-facilitate client groups as needed.

• Provide clients case management.

• Assess immediate needs of clients, assist in obtaining benefits and make appropriate referrals.

• Conduct trainings to raise awareness of sexual assault, domestic violence and trafficking.

• Participate in legislative advocacy efforts and represent Healing Hands on citywide

coalitions and committees on issues related to sexual assault, housing/homelessness...

• Manage Healing Hands’ Service Tracking System and prepare statistics for monthly reports.

• Assist the Program Director, managing calendars, scheduling, meetings as

needed

• Perform any other agency related duties or special projects as directed.

Qualifications:

• Master’s degree in Social Work, Human Services, or a related field

• Minimum 2 years of experience working with survivors of gender-based violence, CSE,

or trafficking, stalking.

• Strong case management and intake skills.

• Fluency in English, French, Spanish, or an African language (e.g., Swahili, Yoruba,) is required to

better serve our diverse client base.

• Excellent written and verbal communication skills.

• Ability to facilitate trainings and workshops effectively.

• Flexibility to attend evening or weekend events as required.

• Must be able to travel at least 10 times per year for organizational needs.

• Experience with QuickBooks, Airtable, is required, or willingness to be trained on its use.

• Knowledge of trauma-informed care and culturally responsive practices.

• Microsoft Office

Healing Hands Incorporated is New York’s culturally specific service provider and advocate for Black survivors of domestic violence, sexual assault, and trafficking. Healing Hands works to end gender violence through three key areas: direct service; outreach, education, and training; and advocacy.

Company Description

Healing Hands Incorporated is New York’s culturally specific service provider and advocate for Black survivors of domestic violence, sexual assault, and trafficking. Healing Hands works to end gender violence through three key areas: direct service; outreach, education, and training; and advocacy.