Front Desk Clerk

Job Description

Job Description

OVERVIEW:

The Emmanuel House Front Desk Clerk is responsible for assisting in facilitating and ensuring that all contact with the community and clients are handled in a professional and compassionate manner. The position is responsible for supporting the Director of Housing in the completion of his duties.

DUTIES AND RESPONSIBILITIES:

• Responsible for afternoon and evening services provided at the facility
• Accountable for collection of fees, oversight of all sleeping quarters, maintenance of dormitory records, filing of client information and statistical records
• Answer phones, respond to inquiries and take messages when necessary, and see that all messages are delivered to the proper person on time
• Responsible for ongoing security checks and setting of alarms throughout Salvation Army facilities. This includes lights, heat, air conditioning, window closure, locking of all doors and any other care of property items as needed
• Other related duties as required

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent (required)
• Experience in human services
• Experience working in residential care facilities

SKILLS AND ABILITIES:

• Knowledge of the community and resources
• Knowledge of residential care facilities
• Ability to work with people from diverse backgrounds
• Ability to work as a team with other staff members and volunteers
• Detail oriented
• Good communication skills

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will:

Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.