Customer Service Technician

Provide customer service technical support to customers and representatives and repairs relative to systems in the factory or the field by performing the following duties: Essential Duties and Responsibilities Perform repair work and preventative maintenance on systems and equipment in the factory and in the field. Provide customer service to customers via phone, fax, e-mail, and in person for start-up, trouble-shooting purposes, or training classes. Define warranty claims and provide customer with estimates on repairs (in-house) and pricing and availability of parts to fix problems in field. Assist with the return authorization of units and parts. Track system issues in field (warranty/defects) and report through RM log. Process damage claims for all freight damage to systems. Assist the Service Manager set-up, train and manage network of trained Customer Service Centers to provide nationwide coverage. Provide customer service training to sales representatives. Act as back-up to Customer Service Technician and/or Manager. Adhere to work instructions and SOP’s in accordance with ISO 9001. Other duties may be assigned. Education / Experience A 2 year technical degree and/or training Or equivalent combination of education and experience Experience with MS Excel, Word, Access, PowerPoint and Outlook is required Mokon Employees Employees must meet the following criteria to be eligible to apply for open positions: At least six (6) months of service with the company At least six (6) months in their current position No record of disciplinary action within the past six (6) months 401(k) 401(k) matching Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule Full-time · 40 hours per week Monday to Friday Work Location: Buffalo, NY 14207: Reliably commute or planning to relocate before starting work (Required) #J-18808-Ljbffr