Customer Service Representative

Customer Service Representative Entry-Level Case Analyst TerraImm is seeking a professional and client-focused Customer Service Representative Entry-Level Case Analyst to support our clients throughout the case process. This is primarily a customer service position that also provides entry-level experience in case coordination, client intake, document collection, and case management. The ideal candidate is patient, organized, comfortable handling frequent client communication, and interested in developing a career in immigration services. Training will be provided. Responsibilities Provide professional customer service to clients by phone, email, and other communication channels Answer general questions regarding case status, required documents, and next steps Conduct follow-up calls and provide clients with timely updates Assist with client intake and collect necessary information Request, receive, and organize client documentation Review submitted documents for completeness Enter and update client information in the case management system Maintain accurate notes and records of all client communications Track outstanding documents, deadlines, and follow-up items Escalate legal questions and complex concerns to the appropriate team member Coordinate with case managers, attorneys, and other internal departments Assist in resolving routine client concerns professionally and efficiently Protect confidential and sensitive client information Perform additional customer service and case-support duties as assigned Qualifications High school diploma or equivalent required; associate or bachelor's degree preferred Previous customer service, call center, receptionist, hospitality, or office experience preferred Fluency in English and Spanish required Strong verbal and written communication skills Professional, patient, and comfortable speaking with clients Strong organization and attention to detail Ability to manage frequent calls, emails, and follow-ups Comfortable working in a fast-paced, deadline-driven environment Basic computer and data-entry skills Ability to handle confidential information responsibly Willingness to learn immigration case processes and procedures