TikTok Shop - Carrier Performance Manager

TikTok Shop - Carrier Performance Manager

Location: Seattle

Employment Type: Regular

Job Code: A192340A

Responsibilities

The Carrier Performance Manager is responsible for managing TikTok's external carrier network and driving end-to-end delivery quality and operational excellence. This role combines vendor management, performance analytics, and quality governance. It ensures carriers meet service, cost, compliance, and customer experience expectations while reducing defects such as loss, damage, delays, and exceptions. The position works closely with Fulfillment Centers, First Mile, Line Haul, Middle Mile, DSP teams, Tech, Safety, and Customer Experience teams to build a reliable, efficient, and high-performing transportation network.

Key Responsibilities

• Carrier Management & Delivery Performance Management
• Quality Control & Exception Management
• End-to-End Quality Governance (First Mile ? Line Haul ? Delivery ? Returns)
• Process, System & Tool Optimization
• Compliance, Safety & Policy Enforcement
• Reporting & Continuous Improvement

Qualifications

Minimum Qualifications:

• Bachelor's degree in Supply Chain, Logistics, Business, Operations, or related field.
• 5+ years of experience in transportation operations, carrier management, quality management, or vendor management.
• Strong data analytics capabilities; ability to drive decisions based on KPI dashboards and operational insights.
• Proven ability to manage external partners and influence without direct authority.
• Experience in quality control, RCA, exception management, or logistics compliance; Excellent communication and cross-functional leadership skills.

Preferred Qualifications:

• Experience in e-commerce logistics or high-volume transportation networks strongly preferred.

Compensation and Benefits

The base salary range for this position in the selected city is $151050 - $273600 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at