Operations Coordinator- HCC

Job Description

Job Description

Description:

Hanley Foundation, a West Palm Beach-based non-profit organization that aims to eliminate addiction through prevention, treatment, advocacy, and recovery support, seeks an Operations Coordinator to play a crucial role in our mission. The Operations Coordinator will manage our residential treatment unit, overseeing the facility's efficient and effective day-to-day operations. This role requires a strong understanding of healthcare operations, patient care, and regulatory compliance. The incumbent will report directly to the Director of Patient Experience and will be instrumental in assisting the staff in the management and execution of the daily schedule and coordination/facilitation of patient needs. The Operations Coordinator must comprehensively understand Hanley's staff, programs, and properties.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Main Duties & Responsibilities:

• Complete daily shift reports, Monday through Friday, and distribute them to Behavioral Health Technicians and Recovery Advocates.
• Schedule and supervise all BHT's and RA's, maintain, distribute, and re-arrange schedules where necessary.
• Supervise BHTs and facilitate regular BHT team meetings.
• Develop and implement comprehensive training programs for new and existing BHT and RA staff.
• Recruit, interview, and plan job shadowing for new candidates.
• Conduct employee performance evaluations.
• Promote a patient-centered culture by ensuring the BHT/RA team consistently upholds patient rights.
• Serve as a primary point of contact for patients, coordinating their needs with clinical and medical teams.
• Monitor patient activities throughout the day and assess overall physical and mental health.
• Provide thorough, accurate, and timely documentation of all patient activities/actions.
• Effectively communicate and establish boundaries with diverse patient populations.
• Uphold the integrity of the patient-program relationship through consistent and ethical practices.
• Maintain the safety of the patients and the security of the facility.
• Conduct patient intakes and train staff on admissions procedures, including luggage searches.
• Oversee the drug screening process, including specimen collection and chain of custody.
• Instruct wellness-based lectures as assigned.
• Enforce company dress code standards for all staff.
• Handle patient phone calls and emails outside of regular business hours.
• Uphold all Hanley Foundation Policies and Procedures.
• Maintain patient/potential patient confidentiality per Hanley Policy.

Knowledge/Skills/Abilities:

• Demonstrate managerial experience and competence.
• Must be computer literate and familiar with most Microsoft products, network components, and EMR system.
• Must have fluid communication skills that foster teamwork and high morale.
• Demonstrate exceptional leadership qualities that foster a positive and productive work environment, inspiring team members to excel.
• Strong organizational skills with the ability to delegate effectively and effectively communicate priorities to direct reports.
• Possess in-depth knowledge of 12-step programs.

Education/Experience/Qualifications:

• High School Diploma or equivalent required.
• Supervisory experience preferred.
• Must have experience working in a residential treatment facility.
• If in recovery, one year of continuous sobriety is required.
• Must produce and maintain a valid driver’s license and pass MVR requirements per policy.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance (employer-paid)
• Paid Time Off
• Paid Holidays
• 401(k) & 401(k) Matching
• Health Savings Account
• Flexible Spending Account

Hanley Foundation provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Hanley Foundation is a Drug-Free Workplace. After receiving a conditional offer of employment, job applicants are required to undergo drug screening.

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