Veterinary Receptionist

Village Square Portola Valley Veterinary Hospital is seeking an experienced Veterinary Receptionist to join our team. Surrounded by awe-inspiring redwood trees, our hospital combines high-quality veterinary care with a warm, community-focused environment. While we primarily care for cats and dogs, our location in Portola Valley is known for its equestrian trails and animal-loving community, making this a unique opportunity for those who enjoy a pet-focused lifestyle.

In this role, you'll help create a welcoming and supportive experience for both pets and their families. You'll coordinate the daily flow of appointments, answer a multi-line phone system with professionalism, and ensure financial transactions are handled accurately. With each interaction, you'll provide clear information about our services and help guide clients with empathy and care.

This position is ideal for someone who thrives on meaningful client connections, enjoys keeping things organized, and takes pride in being a trusted resource for the veterinary team and the community we serve. If you're dedicated to helping animals and the people who love them, you'll feel right at home here.

Schedule:

This is a full-time position with 8 hour shifts scheduled Monday through Friday with no weekends!

Full-time benefits and compensation**:

• Compensation: $24-26 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance (United Healthcare or Kaiser Permanente)
• Life insurance, disability and 401k options
• Employee Assistance Program
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience
• Ability to triage client calls by assessing urgency and directing appropriately
• Strong knowledge of common veterinary terms and procedures, including vaccine schedules and preventatives
• Ability to act as a liaison between the medical team and clients, ensuring clear, accurate, and empathetic communication

About Village Square Portola Valley Veterinary Hospital:

We are a well-established general practice offering the highest quality of medicine to small animals in our community. The Village Square Portola Valley Veterinary Hospital team maintains a positive atmosphere where continued learning/development is a priority and everyone is eager to lend a helping hand. Although our hospital is busy, we maintain a fun, close-knit culture and are commitment to providing exceptional service to our wonderful, long-standing clientele.

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*To determine specific pay Company will consider the following factors: the applicant's education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.