Front Desk Associate- Extended Stay Hotel

Job Description

Job Description

We are seeking a friendly, professional, and service-oriented Front Desk Associate to be the first point of contact for guests at our extended stay property. This role is key in creating a welcoming, comfortable experience for guests who may be staying with us for weeks or months. The ideal candidate is dependable, detail-oriented, and enjoys building positive, ongoing relationships with guests.

Key Responsibilities

• Greet and assist guests in a warm, professional manner

• Manage check-ins, check-outs, and extended-stay reservations

• Handle guest inquiries, requests, and concerns promptly and courteously

• Process payments, post charges, and balance daily transactions

• Maintain accurate guest records and reservation information

• Coordinate with housekeeping and maintenance to ensure guest needs are met

• Monitor lobby and front desk area to ensure cleanliness and organization

• Enforce property policies while providing excellent customer service

• Assist long-term guests with account updates, stay extensions, and special requests

Qualifications

• Previous front desk, hotel, or customer service experience preferred (extended stay experience a plus)

• Strong communication and interpersonal skills

• Basic computer skills and ability to learn property management systems

• Ability to multitask and remain calm in a fast-paced environment

• Professional appearance and positive attitude

• Reliable, punctual, and detail-oriented

Work Environment & Schedule

• Flexible scheduling, including mornings, evenings, weekends, and holidays as needed

• Guest-facing role in a hospitality-focused environment