Sales Technology Business Analyst

Job Description

Job Description

At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint.

We're looking for a Sales Technology Business Analyst to join our expanding IT team. As a key player, you'll be instrumental in elevating our CRM Dynamics 365 application to new heights, reporting to the Senior Director, Business Solution Architect. This role will be based in Fairfield, NJ.

Here's the exciting part!

• Innovation Hub: Dive into a role where you'll facilitate and coordinate enhancements to our cutting-edge sales systems, making data-driven decisions using the latest tools and technologies.
• Collaborative Ecosystem: Engage with stakeholders, vendors, and developers to deliver top-notch solutions that enhance sales efficiency and effectiveness.
• Flexibility & Convenience: Enjoy a hybrid schedule of 3 days in office and 2 days remote, offering the flexibility you crave.

What You'll Be Doing

Drive Business Solutions

• You will work directly with stakeholders to understand how the business operates today — and where it needs to go tomorrow. Through interviews, data analysis, and documentation review, you’ll define requirements, clarify scope, and uncover opportunities to improve how the CRM supports sales and operational workflows.
• Using tools such as NAV reporting, SQL, and Power BI, you’ll analyze data to identify trends, patterns, and insights that inform decision‑making. You’ll prioritize recommendations based on business impact and feasibility, and clearly present findings and solutions to stakeholders and leadership.

Turn Ideas into Working Solutions

• You’ll serve as a key connector between the business and technical teams. This includes documenting solution designs, coordinating priorities with developers, and working with vendors to ensure work is delivered on time and as expected.
• From early prototypes through testing and rollout, you’ll help ensure solutions meet real business needs. You’ll also create detailed rollout plans that define timelines, resources, and success metrics — setting teams up for smooth adoption.

Enable and Train Users

• A solution is only successful if people know how to use it. You’ll identify training needs based on user roles and responsibilities and help develop training plans that support effective adoption.
• You’ll create clear, user‑friendly training materials such as guides, tutorials, videos, and reference documents, and deliver training sessions as needed. You’ll also evaluate training effectiveness and continuously improve documentation and enablement resources.

Platform Customization & Administration

• As a CRM administrator and subject matter expert, you’ll take ownership of the platform’s ongoing health and performance. You’ll manage users and permissions, ensure security best practices, and perform routine maintenance such as updates, backups, and troubleshooting.
• You’ll customize workflows, reports, and integrations to align the platform with evolving business needs. Through reporting and usage analysis, you’ll identify opportunities to improve performance, adoption, and overall value.

Provide Second‑Level Support

• You’ll help keep the system running smoothly by resolving assigned service requests within SLAs, investigating issues, and escalating when appropriate. You’ll document bugs, initiate change requests, and identify recurring issues that may signal process or training gaps — sharing insights with managers and stakeholders.

What You Bring to the Table

• Candidate must be based in New Jersey.
• Must have experience with cross functionally with a Sales team.
• 5+ years of experience with CRM products with the majority of experience in the Microsoft Dynamics 365 and Power Platforms
• Bachelor's Degree and/or advanced certifications in Microsoft Dynamics CRM
• Hands-on experience with Microsoft Dynamics 365 CRM modules and Power Apps technical solutions
• Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
• Experience developing and deploying business applications using Microsoft’s Dynamics Power Platform
• Experience with the design of conceptual architecture and technical solutions
• Experience working with a team to deliver large, complex technology projects
• Experience with multiple full life cycle implementations of Microsoft Dynamics CRM
• Problem solving and troubleshooting skills
• Experience Interviewing users and business owners to gather requirements and write Functional Specifications
  
• Ability to change directions quickly and nimbly

The Phillip Jeffries Experience

At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.

Your Compensation Journey

• Competitive salary wage ranging from $90,000 to $115,000, based on your experience and technical expertise
• Annual bonus opportunity to reward your performance
• Cost of Living increases that honor your growth and commitment
• Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required

Health Benefits That Take Care of You

• Medical Coverage – low cost to the employee
  • Coverage options for spouse, domestic partner, civil union partner, and family
• Health Reimbursement Account (HRA) to offset medical expenses
• Prescription, dental, and vision coverage to support whole-person wellness
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Employee Assistance Program that supports your mental, financial, and physical well-being
• Pet insurance for your four-legged companions

Time to Recharge

• 18 paid personal days each year to relax, recharge, or travel
• Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve
• Additional paid time off during our annual company closure between Christmas and New Year’s
• Earn extra paid time off by completing your annual wellness physical
• Up to three paid days each year to give back through volunteer work

Career Elevation

• Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success

Perks at Work

• Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home
• Access to Working Advantage with discounts on travel, entertainment, and everyday purchases

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.