Benefits Program Aide I

Benefits Program Aide I Join our team as a Benefits Program Aide I and make a meaningful impact by supporting individuals and families applying for financial, medical, and nutritional assistance through government programs. The position performs a variety of clerical and support tasks to help determine and re‑determine eligibility for public assistance. This role plays a vital part in the client intake process, record keeping, and day‑to‑day support services, all under general supervision. Key Responsibilities Assist applicants with completing required forms and gathering documentation. Screen applications, verify information, and prepare eligible cases for transfer. Update client records, monitor payments, and track contract details. Respond to phone inquiries related to public assistance and services. Manage case files: purge, log, transfer, and close as needed. Coordinate daycare paperwork and housing support communication. Print green cards, prepare food baskets, and handle appeal processes. Perform routine clerical duties including data entry, filing, mail processing, and faxing. Participate in team meetings and training sessions. What You Bring Excellent attention to detail and organizational skills. Strong interpersonal and communication abilities. Comfort working independently within established guidelines. Prior clerical or administrative experience is a plus. Required Qualifications High school diploma or GED/HSE. Minimum six months of related, full‑time equivalent experience in customer service or general clerical work involving contact with the public. Preferred Qualifications Experience with high‑volume, face‑to‑face customer service. Computer experience, ability to use various software, create spreadsheets, and use a word processor. Customer service experience working with multi‑cultural and diverse socioeconomic backgrounds. Comprehension and execution of complex policies, procedures and work rules. Ability to manage workload independently and meet performance standards. Compensation Pay Grade: GE03 Pay Basis: Semi‑Monthly Advertised Salary: $36,734 annually (starting pay based on qualifications and experience) Location Chesapeake, VA #J-18808-Ljbffr City of Chesapeake Virginia