Sales Operations Analyst, US-SMB , Scale Operations Team

Description

The North American Sales Strategy, Operations and Enablement (SSOE) team is seeking an entry-level Sales Operations Analyst to support the Small and Medium Business (SMB) team.

The candidate in this position will play a foundational role in supporting the SMB go-to-market strategy through data analysis and operational reporting. This is an excellent opportunity for someone beginning their career in sales operations who is eager to learn, detail-oriented, and passionate about using data to drive business decisions. The Sales Operations Analyst will focus on core operational activities including standard reporting, revenue routing, compensation escalations, and data analysis. The analyst will generate and maintain regular cadenced reports including weekly, monthly, and quarterly business metrics for SMB leadership, support the accurate routing and tracking of revenue across SMB territories and segments, and assist with comp plan inquiries, escalations, and resolution tracking to ensure sales representatives are compensated accurately. A critical aspect of the role involves conducting deep dives into business data to answer specific questions that enable Sales Operations Leads and sales leaders to make informed strategic decisions, as well as contributing to rhythm of business activities such as Monthly Business Reviews, quarterly planning cycles, and ad-hoc reporting requests.

The ideal candidate is a motivated self-starter who is comfortable working with data, learning new systems, and asking clarifying questions when faced with ambiguity. This role requires strong analytical skills with the ability to work with large datasets and identify trends, proficiency in data tools and willingness to learn internal systems (experience with Excel, SQL, or BI tools is a plus), excellent attention to detail and commitment to data accuracy, and the ability to communicate findings clearly to both technical and non-technical stakeholders. We're looking for someone with an eagerness to experiment with emerging tools including GenAI for productivity and analysis, along with a collaborative mindset and ability to work effectively across teams in a matrixed environment.

This position offers significant learning and development opportunities. As the analyst gains experience and demonstrates proficiency in core responsibilities, there will be opportunities to expand into more strategic areas such as territory planning, headcount allocation, target setting, and operational strategy development. The position works closely with SMB Sales leadership, senior Sales Operations Leads, Finance, Tools and Technology teams, and Partner teams. The candidate will gain broad exposure to sales operations functions and develop a comprehensive understanding of the full sales cycle. We're looking for someone who is ready to roll up their sleeves, learn quickly, and grow into a trusted partner for the SMB sales organization.

Key job responsibilities

Key job responsibilities

Support SMB sales leadership in executing go-to-market strategies by providing timely and accurate reporting, data analysis, and operational insights that inform decision-making

Work cross-functionally with Sales Operations Leads, Finance, Tools and Technology teams, and Partner teams to execute key priorities including revenue routing, compensation administration, and territory planning support

Support rhythm of business activities including Monthly Business Reviews, quarterly planning cycles, Annual Planning processes, and regular cadenced reporting for SMB leadership

Identify reporting issues, data discrepancies, and gaps in operational processes, escalating concerns and driving timely resolution in partnership with senior Sales Operations team members

Learn and maintain existing tools and business processes while contributing ideas for simplification and standardization that enable operational excellence across the SMB organization

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

• Experience using Microsoft Excel to manipulate and analyze data

• Experience with sales CRM tools such as Salesforce or similar software

• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

Preferred Qualifications

• 5+ years of finance, business management and sales operations experience

• Experience working within a high-growth, technology company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .

USA, TX, Austin - 88,100.00 - 154,100.00 USD annually

USA, VA, Arlington - 88,100.00 - 154,100.00 USD annually